Hello,


Hope you are doing great.



Please review the requirement and if you find it matching your profile then
send me your updated resume ASAP/IMMEDIATE



*Job Title: Windows Production Support Consultant Location: Midtown
Manhattan NY*

*Duration: 6 + months*



*Duties & Responsibilities*



•                    Perform analytical, technical, and administrative work
in planning, installing, designing, optimizing, distribution and support of
new and existing applications on deployment environments.

•                    Support proactive measurement and monitoring of
application capacities and performance, to enable unhindered business
scaling and application uptime.

•                    Adhere to established processes, protocols and
procedures to support service management (incident management, problem
management, change management, configuration management and release
management)

•                    Consult with application development teams to
determine optimal configuration of applications and deployment
environments.

•                    Handle difficult or escalated production issues with
diplomacy and tact, ensuring issues are resolved and communicated in a
timely manner.

•                    Support on-call, 24/7, production applications issue
resolution escalation from client support services.



*Required Experience:*



•                    Strong working knowledge of all aspects of desktop and
server operating systems and configuration management, including software
distribution, provisioning, patching, compliance & inventory.

•                    Highly developed, process-oriented skills for
troubleshooting, problem solving, and problem resolution, in a concerted
effort with application development teams, engineering, vendors, client
services and customers to resolve complex production issues.

•                    Understanding of the principles and best practices of
software configuration management

•                    Scripting and development skills for deployment,
administration, monitoring and support tools.

•                    Strong understanding of operating systems and able to
tune environments for optimum performance.

•                    Strong experience in technical service delivery and
support.

•                    Highly developed organizational skills and proven
project management skills

•                    Experience working in a large production environment,
supporting customers, regionally and globally.

•                    Excellent presentation, verbal, written, and
interpersonal skills.

•                    Must be customer focused



Regards

Ashish Gupta

1351 McCarthy Boulevard, Suit 116, Milpitas, CA, USA, 95035

*Phone* : 408-457-9381 Ext 4103

*Yahoo, Hangouts* : ashish.recruiter12

*Email* : ashish.gu...@idctechnologies.com

*URL* : WWW.idctechnologies.com <http://www.idctechnologies.com/>

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