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Please review the requirement and if you find it matching your profile then
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*Job Title: Windows Production Support Consultant Location: Midtown
*Duration: 6 + months*
*Duties & Responsibilities*
• Perform analytical, technical, and administrative work
in planning, installing, designing, optimizing, distribution and support of
new and existing applications on deployment environments.
• Support proactive measurement and monitoring of
application capacities and performance, to enable unhindered business
scaling and application uptime.
• Adhere to established processes, protocols and
procedures to support service management (incident management, problem
management, change management, configuration management and release
• Consult with application development teams to
determine optimal configuration of applications and deployment
• Handle difficult or escalated production issues with
diplomacy and tact, ensuring issues are resolved and communicated in a
• Support on-call, 24/7, production applications issue
resolution escalation from client support services.
• Strong working knowledge of all aspects of desktop and
server operating systems and configuration management, including software
distribution, provisioning, patching, compliance & inventory.
• Highly developed, process-oriented skills for
troubleshooting, problem solving, and problem resolution, in a concerted
effort with application development teams, engineering, vendors, client
services and customers to resolve complex production issues.
• Understanding of the principles and best practices of
software configuration management
• Scripting and development skills for deployment,
administration, monitoring and support tools.
• Strong understanding of operating systems and able to
tune environments for optimum performance.
• Strong experience in technical service delivery and
• Highly developed organizational skills and proven
project management skills
• Experience working in a large production environment,
supporting customers, regionally and globally.
• Excellent presentation, verbal, written, and
• Must be customer focused
1351 McCarthy Boulevard, Suit 116, Milpitas, CA, USA, 95035
*Phone* : 408-457-9381 Ext 4103
*Yahoo, Hangouts* : ashish.recruiter12
*Email* : ashish.gu...@idctechnologies.com
*URL* : WWW.idctechnologies.com <http://www.idctechnologies.com/>
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