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Title: Product/Project Analyst Location: Columbus, OH Duration: 6+ months Note: Need Local Note: Need G.C,U.S.C *Reply Me At [email protected] <[email protected]>* MUST HAVE EXPERIENCE IN E-COMMERCE OR CONSUMER FACING WEBSITES The Technical Lead / Project Analyst is an individual contributor position responsible for supporting all facets of project delivery Digital Platform; including creative, business and technical requirements, project scoping, quality assurance and compliance with established standards. Candidates must have an in-depth understanding of the software development lifecycle with the ability to communicate project status, issues, and resolutions in a small team environment and have demonstrated experience with Agile development, writing user stories, use cases, and using requirements elicitation tools (mock-up tools, user story modeling tools). The role requires close coordination with UX, IT, Marketing, Planning, Finance, Digital Merchandising, Digital Coordination, and Customer Call Center. The ideal candidate must have a passion for great customer experiences and empathize with users’ goals and challenges, demonstrating good instincts about consumer behavior and business dynamics. Additionally, a successful candidate will have the following responsibilities/qualifications: Responsibilities I. Product Management Coordination (50%) • Collaborate with UI/UX design, marketing, analytics, technology, compliance/legal, operations, and lines of business stakeholders to understand the feasibility and subsequent deliverability of the solution. • Gather, document and clearly communicate various product requirements from business and product teams. • Drive day-to-day execution with product team (developers, designers, subject matter experts/SMEs, and stakeholders) to ensure deadlines and met and within budget. • Provide product team with guidance as required to ensure progress is sustained and product goals are fulfilled. • Predict issues/risks and lead team to find creative solutions. • Effectively lead and facilitate product meetings and presentations. • Create and maintain documentation for key business processes and systems. II. Issue Triage and Resolution (20%) • Ensure site is operational and meets service level agreements. • Triage and respond to ecommerce systems inquiries. • Identify, replicate and document issue details. • Track and monitor issues; provide regular reporting / analysis. • Partner with IT, Content Management and Business stakeholders to troubleshoot issues. • Analyze issue for root cause and categorize (bug, enhancement or user error). • Identify, communicate and document fixes and workarounds. • Ensure issues are addressed in a timely manner. III. Product Optimization Analysis (10%) • Analyze support issues to identify trends and improvement opportunities. • Review the competitive marketplace and make recommendations to operational activities based upon identified information. IV. Issue Prevention (20%) • Based on known problem areas, provide specific feedback and recommendations to improve functionality. • Partner with business team to document and ensure that online help resources are current and relevant. Regards, Jack Anderson -Sr.Technical IT Recruiter ITBrainiac Inc., [email protected] Direct : 609-935-3773X103 116 Village Blvd, Suite 200 - Princeton, NJ 08540 www.itbrainiac.com -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
