*Please send resume to ning**@westcoastllc.com* <[email protected]>* only with contact information and location of candidate**.*
* Senior Genesys Engineer* * Salt Lake City, UT* * 6 months+* * Job Requirements:* 7+ years’ experience supporting Genesys Framework , Genesys inbound Voice (TDM and SIP) , Genesys InfoMart, Genesys Administrator, Genesys URS and Orchestration servers; Stat Servers including creating custom statistics. Must have call center experience and understand skills-based routing. A proven ability to read and analyze Genesys system logs such as (but not limited to ) Tserver / Sip Server, Interaction Server, ORS, URS. Etc. Knowledge of voice networks including switching, messaging, signaling, etc. Knowledge of call routing strategies, CTI, and T-server operation. Knowledge of nuance speech engines (ASR/TTS) and tools. Thorough Knowledge of eServices: email, chat and open media routing. Knowledge of Real Time reporting engine (CCPulse / Stat Server). Experience with both TDM and VoIP routing protocols Comfortable interacting with Web Service, SOA. Exposure to VXML, Voice Objects, C Sharp Familiarity with Platform SDK Experience Required: 7+ years’ experience implementing and supporting global, multi-site Genesys contact center applications. 5-10 years’ experience with voice communications systems. Minimum five years increasingly responsible systems and administration design and support experience required *Job Responsibilities* Reporting into the Senior Manager Genesys Engineering, the Senior Genesys Engineer is responsible for configuration , operation and maintenance of eBay’s CS Genesys Environment. • Responsible for maintaining the configuration of all the Genesys environments . • Monitors contact center technology including systems, applications, call routing and network traffic. • Modifies Genesys system configuration based on business requirements and other factors. • Requires ability to perform on-call duty on a rotational basis and key escalation on functional applications supported • Demonstrate passion for Customer Service with leadership and drive to support our customers with innovative solutions • Provide timely and clear communication regarding application issues and remediation efforts • Plans and performs deployment of new contact center technologies and upgrades. • Coordinates and manages planned system maintenance and change control process. • Performs triage and troubleshooting of Genesys applications and related telephony/network components as needed. • Serves as the main regional point of contact for all Genesys concerns internally and with external vendors. • Maintain key operational metrics to ensure high availability and provide regular updates to Sr. Leadership • Ensure day to day operational requirements are met while providing long term strategic direction to the team *Regards,* * Ning* *West Coast Consulting, LLC* *Work – 949 743 0065 x 202 • Direct -949 800 5351* *Fax – 714 844 9091 * *ning**@westcoastllc.com* <[email protected]> *www.westcoastllc.com* <http://www.westcoastllc.com/> -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
