Hi,
Please share your consultants resume at sharad.ya...@contech-it.com
*Contract Position *
*Incident Management with ITIL Framework*
*Position:* Sr. Systems Management Consultant
*Position Type:* *Contract*
*Location:* SCHAUMBURG, IL
- *The Incident Manager will have additional responsibility for:*
- Driving the efficiency and effectiveness of the incident management
process
- Producing management information, including KPIs and reports
- Monitoring for process effectiveness and making recommendations for
improvement
- Driving, developing, managing and maintaining the major incident
process and associated procedures
- Reviewing and auditing the process
- Ensuring that all IT teams follow the incident management process
for every incident
Yes. The incident manager will be part of the incident management team
with a group of 3-4 other incident managers. They will also coordinate with
the Network Operations Center and the Service Desk to facilitate and
communicate high priority incidents.
*Responsibilities:*
- Strong interpersonal skills and focus on building a strong team
culture
- Excellent technical, organizational and management skills
- Strong verbal and written communication skills
- Calm under pressure with the ability to multi task and
re-prioritize workload accordingly
- Strategic thinking, strong decision making and delegation skills
- Dependable, accurate and results focused
- Background in technical support, operations or systems engineering
and architecture
- Strong fault finding/ diagnostics/ trouble-shooting skills
- Methodical approach to problem solving and attention to detail
- Effective time management skills; with the ability to process
multiple tasks simultaneously
- Experience with prioritizing tasks due to shifting priorities
- Ability to apply expert knowledge of enterprise operations to the
most complex problems and to direct, train, and guide less experienced
staff.
*What skills/attributes are needed?*
- 10-12 years of related network/infrastructure experience.
- Demonstrated incident management experience in a large-scale,
multi-platform environment, supporting 24x7 operations.
- Accreditation for ITIL framework.
Thanks
*Sharad*
sharad.ya...@contech-it.com
_________________________________________________________
Contech Systems, Inc. • 1480 U.S. Highway 9 North, Suite 206 • Woodbridge,
NJ 07095
D* 609-357-4924 <http://tel:%28571%29%20222-2951/> • F (732) 632-8817
<http://tel:%28732%29%20632-8817/>
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