*Hi*
*Please share only GC, GC EAD, USC candidate * Please share your consultant resume at *manish.ku...@contech-it.com <manish.ku...@contech-it.com>* candidate must have: - 3+ years IT Operations experience - 3+ years IT Customer Service experience, i.e. Assesses and interprets customer needs and requirements - 3+ years Solving moderately complex problems and/or conducts moderately complex analyses. - 3+ years incident management experience *Title: IT - Systems Management Analyst - Senior* *Location: EDEN PRAIRIE, MN**Client: UHG* *SUMMARY:* * Position Description:* - Performs incident management, service restoration, and/or change verification activities. - Prioritize incidents based on defined ITSM priority definition and guidelines. - Help drive risk prevention, awareness, and team accountability, helping identify and raise awareness for incidents that may breach or may have incorrect Severity levels assigned. - Effectively communicate awareness, issues, alert confirmations and status, to team and other areas. - Utilize documentation, associated topologies, change activity, monitoring tools, and expertise to monitor and validate overall environment health providing higher-level support for support groups with respect to critical applications health. - Perform manual application and portal test to ensure systems are available and functioning. Complete 'check-out' of all critical applications to identity possible business impact. - Utilize Client monitoring tools and any non-Client monitoring tools for troubleshooting and alerting. - Acknowledge, validate, and correlate monitoring alerts. Proactively monitor and trend component/application/product performance and degradation. - Identifies solutions to non-standard requests and problems. - Works with minimal guidance; seeks guidance on only the most complex tasks. - Translates concepts into practice. - Provides explanations and information to others on difficult issues. - Coaches, provides feedback, and guides others. - Acts as a resource for others with less experience - ITIL V3 Foundation Certified - Undergraduate degree, High School Diploma or equivalent experience. *Software skills are needed:* - Windows XP, Windows 7, Microsoft Office Suite, Internet Explorer *Top 4 Job Qualifications:* - 3+ years IT Operations experience - 3+ years IT Customer Service experience, i.e. Assesses and interprets customer needs and requirements - 3+ years Solving moderately complex problems and/or conducts moderately complex analyses. - 3+ years incident management experience, i.e. Drive service restoration, prevention & reporting and documentation of incidents. UCC Rotating Shift Coverage: 4 day shift 7am -7pm 4 days off Then 4 night shift 7pm - 7am Two weeks in succession * Manish Kr.* _________________________________________________________ Contech Systems, Inc. • 1480 U.S. Highway 9 North, Suite 206 • Woodbridge, NJ 07095 • D 9727984725 • F (732)632-8817 -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at https://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
