Very urgent DIRECT CLIENT OPENING. *Please send resume at ds...@dsscorp.com
Job Title: Change Manager
Location: Harrisburg, PA
Duration: 5 months
*Rate: $50/hr on C2C*
The Change Manager will play a key role in ensuring IT projects (change
initiatives) meet objectives on time and on budget by increasing employee
adoption and usage. This person will focus on the people side of change,
including changes to business processes, systems and technology, job roles
and organization structures. The primary responsibility will be creating
and implementing change management strategies and plans that maximize
employee adoption and usage and minimize resistance. The change manager
will work to drive faster adoption, higher ultimate utilization of and
proficiency with the changes that impact employees. These improvements will
increase benefit realization, value creation, ROI and the achievement of
results and outcomes.
While the change manager may or may not have supervisory responsibility,
this person will have to work through many others in the organization to
succeed. The change manager will act as a coach for senior leaders and
executives in helping them fulfill the role of change sponsor. The change
manager may also provide direct support and coaching to all levels of
managers and supervisors as they help their direct reports through
transitions. The change manager will also support project teams in
integrating change management activities into their project plans.
Required / Desired Skills
ITIL Foundation Certification - Required
ITIL Expert Certification - Desired
Minimum of 1-2 years' experience with Remedy (version 7.6.04), including
the Change Management Module, or equivalent ITSM tool - Required 2 Years
Excellent communication skills listening, verbal and written, including
meeting management and facilitation - Required 10 Years
Understanding of IT Service Management (ITIL certifications, a plus)
-Required 10 Years
Working knowledge of Change and Release Management methods, tools,
terminology and industry practices - Required 10 Years
Excellent organization skills with proven ability to manage multiple
assignments and priorities successfully, delivering with high quality -
Required 10 Years
Excellent customer service skills servicing and interfacing with
individuals across IT (customers) in different roles - Required 10 Years
Strong understanding of IT Change Management, configuration management and
service level management principles and practices - Required 10 Years
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