*Position: Desktop Support* *Location: San Rafael, CADuration: 6 to 12 months*
We currently we have an opening for an IT Desktop Support Technician based in San Rafael, CA. The successful candidate will assist with the imaging, deployment and shipping of laptop and desktop systems. The position will also require managing and updating a hardware asset database within Service Now. The successful candidate will possess a good understanding of software and hardware, related technologies, and have a passion for delivering consistent and excellent customer service. This role will provide day-to-day support for our Summer Intern Program by building, configuring and deploying both PC and Mac systems. In addition, assistance with New Hire builds as well as Tech Refresh may be required. The Tech will be working with a large, distributed team, however the primary workspace will be a shared environment. The IT Support Role • Responsible for administering and deploying equipment and software solutions company-wide • Interact with internal customers to obtain hardware and software requirements. • Troubleshoot all problem areas (promptly and accurately), along with providing end-user assistance where required. • Manage the delivery and intake of computers to and from internal customers, remote users and fellow team members. • Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees. • Manage and validate data transfer where necessary. • Participate in activities of support and work with other IT departments to ensure requests are efficiently prioritized and completed within appropriate timeframes & drive process improvements where needed. • Follow standards for supported application and workflows. • Able to manage workload with minimal supervision • Ability to lift 40 lbs. What you need to succeed • Successful candidate must have provided a minimum of 2-3 years of IT customer service excellence in a support position (desktop support, technical call center level 2/3 or equivalent) within a fairly complex environment • Technical skills should include: Windows7/8/10, Mac OSX , MS Office 2013/365 Exchange and e-mail support,SCCM Imaging & Active Directory, familiarity with ticketing systems(Service Now experience a plus) • Experience in understanding customers’ needs as well as meeting customers’ expectations • Knowledge of Service Now and JAMF is a plus. • Must be able to manage time effectively and to be motivated, reliable, and a self-starter • Successful candidate must have a strong customer service orientation, demonstrated ability to “multi-task” effectively in a fast- paced, technical environment and a clear aptitude for problem solving • The candidate must possess excellent oral / written communication and analytical skills as well as strong organizational abilities • Post-secondary education in a relevant field or equivalent experience • Current certifications delivered by renowned IT organizations (ex. CompTIA A+, HDI or Microsoft Thanks, Sara IT Career City 302-721-5256 s...@itcareercity.com -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at https://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
