I'm Ramesh, from Systel Inc. We've an urgent requirement with one of our client for " *Desktop Support”* position in *Newtown, PA* Please find below the job description for the same and revert with your Consultant updated profile and below mentioned required details at the earliest.
* ** *Send resumes to rame...@systelinc.com* * * * *Position: Desktop Support *** *Location: Newtown, PA*** *Duration: 6 Months *** * *** Job Description:** Identifies and initiates resolutions to client problems and concerns associated with office automation equipment, hardware and software to the client’s satisfaction. • Provides second level support to the Help Desk Analyst and responds to problem tickets in a timely and efficient manner. • Receives, coordinates and installs desktop equipment and software according to department standards and procedures, and as needed. • Interacts with Help Desk and Network Services personnel to provide timely information regarding problem tickets and their resolution. • Provides desktop visits to business clients to assess their problems, coordinate the right equipment/software to resolve problems or process service requests. • Maintains contact with clients and second/third level support personnel on operational and production problems. • Maintains software and hardware registration and inventory to provide upgrades as necessary and ensure appropriate security levels are maintained. • Upholds the enterprise policy and procedures as well as recommends new and improved guidelines to ensure compatibility and better service to users of personal computers. • Maintains current technical expertise in the rapidly changing technology of microcomputers and utilizes state-of-the-art techniques when implementing desktop solutions. • Maintains a positive working relationship with all enterprise departments to optimize working relationships and communication. • Strives to learn the job functions of the position’s immediate supervisor as well as peer level positions with whom the individual interacts. • Adheres to Service Level Agreements as outlined in the Help Desk Policies and Procedures. • Should have knowledge in Desktop Imaging & Scripting. • Extensive knowledge on Hardware & O/S Trouble Shooting. • Should be expert in deployment of operating systems locally & globally. • Good knowledge in Microsoft Operating System - Windows XP & Windows 7 /8. • Good understanding of IP telephony setups and installs • Solid Blackberry and iPhone troubleshooting skills * * *Ramesh Reddy Mula*** Sr Resourcing Specialist E: rame...@systelinc.com <aj...@systelinc.com> T: 888 8SYSTEL Ext:254| D:678-250-9865 [image: cid:image003.png@01CE3D64.41771430] <http://www.systelinc.com/> Certified (MBE) Minority Business Enterprise *Confidentiality Notice*: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and/or privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. To stop receiving mails in the future please contact us <customerc...@systelinc.com> -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at http://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/groups/opt_out.
