Hi, I am a Staffing Specialist for IT Intellects Inc, a global company specializing in staffing both Consulting and Full Time positions.
If you are interested in the opportunity listed below, please forward your updated resume along with current contact information, or perhaps you can recommend someone who would be interested in this position. Please send resumes on *b...@itintellects.com <b...@itintellects.com> * or you can reach me at *828-919-8802.* *TITLE: Customer Engineer 3* *LOCATION: San Francisco, CA * *JOB TERM: Contort (only W2)* *Interview Process: Phone and Skype* Find a *Superior* deskside support guy that could be trained in the areas of need. The candidate will *need* the following intangibles that will be key to our success: · Amazing verbal and written communication skills · Someone who has provided Executive level support for a CEO, CFO, COO, President, etc. for a Fortune 500 company (preferably a bank/financial institution). *NOT a mom and pop type shop*. · Ability to work on their own without much direction · Self-motivator · They need to be superior in their software support skills. The position will be 90% software and 10% hardware. *Candidates should have a financial background (preferably in a trade floor environment) - VERY important. Candidates must have at least 1-2 years of recent Deskside Support experience within a financial institution or else they won't be considered. Location is in the Financial District in San Francisco. Manager Update on software experience: Software: Windows OS 7 (issues, common issues, network issues, domain issues, Functionality issues[performance, errors, virus]), Office 2010 Familiarity, Financial applications (reload/load/escalations), Office Addins (issue), Office Macro (issues), Internet Explorer (issues), Java (issues), ODBC (issues) * *Here is a list of the trading apps from Market Data that are used. Knowing 50% of this would get someone in the door. Software: Experience on any of these trading apps would be a big plus. Trading Apps: Bloomberg -full install, Anywhere, plus Excel plug in’s. Baseline- Workstation, Thompson – Reuters, Thompson One, Market QA, Data Stream, Asset Master, Eikon FactSet - full install, Marquee, JP Morgan – Data query Morning Star -Principia, Direct, Encor, Barra Aegis Lipper- LANA, Investment Manager, Trade Web Home Grown Aladdin apps: Aladdin Dashboard Alpha Cashmaster Bond Analyzer Green Package Quasar Spectra Trade Entry Minimum : 3rd level support on: MS Office 2010 – Excel, Word, Outlook, Power Point. Access Acrobat X (10) - Standard and Pro SCCM or SMS Active Directory Cisco IP phones Hardware: Experience field stripping (taking apart) these units. May sound like a dumb requirement, but we have had HP techs come in and didn’t know how to replace a system board on their own hardware. HP 8000 series PC’s -8100, 8200, 8300 Toshiba Portege laptops -R700, Z830, Z930 Bottom Line here is that they need to be able to diagnose an hardware issue and communicate it to HP and Toshiba.* Manager needs to see exceptional candidates! *Description:* - Responsible for resolving trouble-tickets to address hardware or software. - Examples include application log in problems, system errors, hardware errors with computer, monitor, keyboard, or mouse. - The Desktop Support Technician will also respond to Customer Service Requests (CSR) related to new equipment installations and software requests. - Examples might include setting up a Blackberry on exchange server. - Respond to group or individual moves for computer and phone. - Works as a team member on small to intermediate size technical projects of low to average complexity. - Works under the direction and supervision of senior Technical Support/Services staff and management. - Completes assigned technical tasks on time (e.g., design, development, implementation, testing, maintenance, etc.). - Proactively monitors and controls all production systems and networks to maximize systems availability. - Performs problem resolution activities according to established procedures and makes supervised-decisions that impact assignments. - Resolves assigned Trouble Tickets within the established timeframes while providing quality customer service. - Proactively communicates status reports and issues to manager. - Successfully completes all relevant general and technical training programs in accordance with Performance Agreement goals and objectives. - Performs general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment throughout the organization. - Includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance - Identifies, researches and resolves technical problems. Thanks & Regards *IT INTELLECTS* *[image: cid:image001.jpg@01CEE5A4.06B14080]* 1125 Victoria Blake Ln Belmont, NC 28012 - 6529 USA *Brad Hunt* *Work: **828-919-8802* *Fax: **732 359 1525* *b...@itintellects.com* <b...@itintellects.com>* | * *www.itintellects.com* <http://www.itintellects.com/> -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at http://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/groups/opt_out.
