A new Job, ID: 154108 <http://www.ejobsville.com/display-job/154108> was added at eJobsVille.com - For the Best Tech Jobs in Town<http://www.ejobsville.com>
Title: Service Desk Coodinator posted on 2014-04-21 04:45:34 Job Description:*Job Title : Service Desk Coodinator* *Job Location : Bloomington, IL* *Duration : 12 Month contract* Job description : · In depth understanding of ITIL (v3) Service Management best practices, including how they are applied at State Farm through incident, problem, and change management procedures. · In depth technical investigation, assessment and communication skills that have been applied in a complex mult-platform IT environment. · The ability to translate complex technical issues into business language. · Excellent written and verbal communication skills that can be applied to all levels of the IT and business organizations. - Experience providing technical hands-on or help desk support for several of the following technologies (Windows, UNIX, WebSphere, Red Hat Linux, z/OS Mainframe, MQ Middleware, Networking/Telecommunications). · Proven ability to work and thrive in a collaborative team environment. · Proven abiility to drive the swift resolution of incidents impacting State Farm's ability to conduct business. · Proven ability and judgment to identify, engage, and coordinate escalation teams to resolve issues in accordance to documented service level objectives. · Proven ability and willingness to navigate the IT organization and engage with 1st, 2nd, and 3rd tier teams to identify, research and resolve service outages. · Proven ability to engage and direct activities through the coordination and facilitation of meetings, teleconference calls and instant message conferences. · Proven ability to manage multiple work efforts and conference calls simultaneously. · Proven ability to listen in on resolution activities, report progess, and respond to the needs and concerns of participants. · Proven ability and willingness to challenge the status quo, identify service issues, and provide viable suggestions to improve service and our overall customer experiences. Job Requirements: *Job Title : Service Desk Coodinator* *Job Location : Bloomington, IL* *Duration : 12 Month contract* Job description : · In depth understanding of ITIL (v3) Service Management best practices, including how they are applied at State Farm through incident, problem, and change management procedures. · In depth technical investigation, assessment and communication skills that have been applied in a complex mult-platform IT environment. · The ability to translate complex technical issues into business language. · Excellent written and verbal communication skills that can be applied to all levels of the IT and business organizations. - Experience providing technical hands-on or help desk support for several of the following technologies (Windows, UNIX, WebSphere, Red Hat Linux, z/OS Mainframe, MQ Middleware, Networking/Telecommunications). · Proven ability to work and thrive in a collaborative team environment. · Proven abiility to drive the swift resolution of incidents impacting State Farm's ability to conduct business. · Proven ability and judgment to identify, engage, and coordinate escalation teams to resolve issues in accordance to documented service level objectives. · Proven ability and willingness to navigate the IT organization and engage with 1st, 2nd, and 3rd tier teams to identify, research and resolve service outages. · Proven ability to engage and direct activities through the coordination and facilitation of meetings, teleconference calls and instant message conferences. · Proven ability to manage multiple work efforts and conference calls simultaneously. · Proven ability to listen in on resolution activities, report progess, and respond to the needs and concerns of participants. · Proven ability and willingness to challenge the status quo, identify service issues, and provide viable suggestions to improve service and our overall customer experiences. *Click here to view full job description and apply <http://www.ejobsville.com/display-job/154108> (Registration not mandatory to apply for this job)* ------------------------------ Best regards, eJobsVille.com - For The Best Tech Jobs In Town -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-or-oracle-financials+unsubscr...@googlegroups.com. To post to this group, send email to sap-or-oracle-financials@googlegroups.com. Visit this group at http://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
