Hi, Direct Client
*Position: L2 Support engineer* *Location: Columbus, OH* *Contract: Longterm Contract* *Start Date: - ASAP* Note: Need L2 Support candidates and *not .Net developers.* *Must have skills: L2 Support engineer* L2 Support engineer with .net, SQL and Oracle background, should be able to write simple PL/SQL scripts, issue troubleshooting, project management methodologies & tools experience, minimum of 2 years prior experience with Wintel, UNIX, and LDAP platform administration, good communication skill. *Desired Skills: Knowledge of identity and access management domain* *Job Roles / Responsibilities: * · Provide 2nd and 3rd Level support. · Provide Off-Hours support, as needed, to resolve system problems during non-business hours or backlogs. · Provide on-site shift coverage in accordance with Shift Rotation schedule where applicable; Occasional overtime may be required. · Perform daily health checks of the applications, scripts, and infrastructure supporting these tools. · Provide daily customer support in order to ensure customer satisfaction. Develop and maintain good relationships with lines of business. Ensure communication is customer focused and professional. · Monitoring and Resolving failed automation requests from Request Center or other tools. · Monitoring and Resolving tickets. · Lead Technical Projects for new on-boarding of automation or data manipulation including answering general inquires into provisioning failures or automation. · Testing and Deploying new code updates and patches using firm and departing Change Control practices. · Developing scripts to automate repeatable manual tasks. · Troubleshoot and resolve system or provisioning issues. This requires detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems. Analyst must use discretion to prioritize workload in order to ensure timely problem resolution and customer satisfaction. Technical expertise on multiple platforms is required. · Work with Engineering on new code releases and defects. · Participate in Disaster Recovery events and Major Event Changes. · Participate in audit support activities, as they pertain to Information Security, for both internal and external audits. Perform audit support tasks as assigned. Research supporting documentation. Perform required activities to resolve open audit issues. Prioritize workload accordingly in order to accommodate critical audit activities such as SOX. · Flexible with regard to working shifts; On-Call & weekends; Overtime Thanks & Regards, Matt Blair / Global Resource Management, Inc. (GRMI) *Work:* 678-935-1977| *Fax:* 678 935 7980.| *Email: **[email protected]* <[email protected]> *Gtalk: **[email protected]* <[email protected]> *www.Grmi.net* <http://www.grmi.net/> -- You received this message because you are subscribed to the Google Groups "SAP or Oracle Financials" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-or-oracle-financials. For more options, visit https://groups.google.com/d/optout.
