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Job: Level 3 NOC Engineer Duration: 6 Months Location: San Jose, CA Description • The L3 NOC engineer position provides a highly motivated individual an opportunity to work with the Services Technology Group within the Client under the PNO C organization umbrella • The successful candidate will have a track record and desire to excel at both technical issue resolution and customer management. Multi-tasking and the abilit y to successfully manage multiple issues at once are necessary for the L3 NOC engineer • The L3 NOC engineer will also build and maintain relationships with Client's existing internal support groups. • The L3 NOC engineer group within the Client is a dynamic and growing organization looking for knowledgeable and capable individuals to help scale the team as we move forward in a very fast and evolving marketplace. Generic Responsibility • Performs Intermediate Level Troubleshooting, Analysis and Diagnosis of Application problems • Drive issues with other L3 teams and IT infrastructure teams • Adherence to SLA’s and Timely Case Management via Remedy • Collaborates proactively with L3 Support Engineers to ensure optimal use of resources to meet customer needs. • Participate in Change & Release Management Activities. • Participate in Change Advisory Board Review Meetings. • Supports L2 Support/Escalation Engineer resources on deployment of most services and required Applications. • Assist L2, L3 & Field Engineer in implementing Engineering Recommendations • Provides remote deployment support if required. • Works as necessary to assures that Application problems are resolved as per SLA • Acts as an initial focal point for major network problem resolution via real-time monitoring platform. Product Knowledge • The key area of focus on this role will Routing & Switching as well as network security and some datacenter • BMC Remedy general usage • In-depth knowledge in Routing & Switching as well as Cisco security principles and Infosec policies • IP Routing protocols ( BGP). • In-depth internetworking troubleshooting in a large-scale network environment • Able to analyze, use and configure medium to large networks. • Proven crisis management skills. • Excellent verbal communication skills--these skills are essential for this engineering role as some work being done is through remote communication. • Very strong Problem Solving skills, and ability to determine root cause and determine resolution for previously unknown problems • Ability to drive recreates remotely--Many issues result in the engineer needing to perform a recreate of the customer problem in order to isolate the issue an d resolve. • Good organizational skills. • The position requires that the NCE is able to prioritize his/her workload and manage customer commitments. • Strong teamwork and collaboration skills. • Able to work effectively with and provide guidance to NCE team and other collaborating workgroups. Requirements • Typically 5-7 years, Min of 2 years’ experience in NOC/TAC related environment • A Bachelor’s degree in Systems, Information Technology, Computer Science/MCA/MS or equivalent • Direct experience with IT Managed Services industry including intermediate understanding of strategic and tactical components. • Previous experience in supporting IT applications that are in hosted datacenter environments • Deep knowledge of Linux/UNIX system administration • Good understanding of Databases • Excellent communication skills, written and verbal. • Intermediate knowledge of network management, network availability & Performance Management. • Intermediate understanding of Change Management process • Proactive monitoring to minimize impacts to application availability as per SLA. • Automating tasks with Perl scripts, Java programs and SQL queries for proactive monitoring. • Production support activities including analyzing & executing scripts and monitoring the log files. Periodic health checks on applications/systems and alarm p rocesses • As a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required. • Certifications desired include: o VMware Certified professional ( Desirable) o RHCE (Desirable) o ITIL V3 Certified (Desirable) o CCNP or CCIE (Desirable) Thanks, *Kiran Nallolla* Sr. Executive – Client Relations 732 777 0800 ext. *518* BSM - 14 years in business with referable clients - Minority & Women Owned Business Enterprise - Microsoft & Oracle Certified Partner HQ: 2 Tower Center Blvd., 20th Floor, Suite # 2004 | East Brunswick, NJ – 08816 | United States Website <http://www.bsm.us.com/> | Facebook <https://www.facebook.com/pages/BSM-Business-Success-Management/186763063930> | LinkedIn <http://www.linkedin.com/company/bsm-business-success-management> | Twitter <https://twitter.com/BSM_now> The information contained in this e-mail transmission is confidential and may be privileged. 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