Hi Partners,
Please find the requirement details as follows and send us matching resume along with the contact information, availability and rate asap. Position: End User Support Technician Location: DC area Duration: 4 Months Plus Rate: Open Job Description: End User Support Technicians are responsible for providing 1stand 2nd level support by responding to, evaluating, and prioritizing incoming IT support requests entered into the IT service desk by internal end users in a flexible, fast paced and growing, but very customer focused environment. These requests can be based on hardware and/or software issues affecting end user technology devices including Dell desktops/laptops, iPhones, Blackberries, and Nortel TDM or Cisco VoIP phones. Follows-up on any open incidents, escalates to Sr. IT team members (when appropriate), to ensure all SLAs are met and incidents are resolved in a short time frame. Ability to be dynamic and reactive as well as creating and driving process to increase IT efficiency, drive pro-activeness, and educate end users on how best utilize the technology provided. Responsibilities: o Troubleshoot to resolution Windows XP/7, Microsoft Office 2007/2010, and other internal application software issues as assigned o Image, configure, upgrade, and repair Dell desktops and laptops o Windows 2008 AD account administration including add/change/move requests o Administer and maintain BES, Blackberry and iPhone handhelds o Complete desktop and telecom related projects as assigned (e.g., software or hardware deployments, office moves, IT license audits, etc). o Help troubleshoot and work with telecom engineers to resolve end user telecom issues o Provide outstanding customer service o Help build and a rich IT knowledge base by creating and maintaining process and resolution documentation o Ability to lift 50 lbs o Other duties as assigned Qualifications/Experience: o Advanced to expert knowledge of Windows XP/7 and Office 2010 o Understanding of system administration, basic networking and VoIP concepts o 2 - 4 years' experience working in a fast paced and dynamic but VERY customer focused IT Helpdesk environment o Bachelor's degree in Computer Science or MISor equivalent work experience o Detail oriented, deadline and results driven o Excellent written and verbal communication skills o Strong customer service background o Intel based Mac hardware/software support is desired Certifications desired: o MCDST or higher Microsoft IT Professional certification o Dell IT Pro certification Thanks & Regards, [email protected] -- You received this message because you are subscribed to the Google Groups "SAP Resource Center" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/sap-resource-center?hl=en.
