REPLY TO: [email protected] *Siebel Business Analyst*
*Honolulu, HI and Rockwell, MD (25% travel required to HI if going for MD locaiton)* *9 months+* This Business Analyst will be part of a project team supporting the customization of Siebel Call Center. This person will work shoulder to shoulder with the business in an Agile environment. Responsibilities: * Working with other Business Analysts defining business process and workflow. * Defining current and to-be processes. * Issue Identification and Tracking. * Requirement Definition, Writing Functional Specifications and Testing. * Test Plan and Script development. Requirements: * Experience with Siebel--particularly call center and workflow capabilities--highly desired. * Must have strong analytical and creative problem solving skills. * Working on project running in Agile methodology. * Must have strong project management skills. * Must be process oriented (i.e. change control, requirement gathering, process flow diagramming, testing, etc). * Must have excellent verbal and written communication skills. * Must be highly organized and work well under pressure. * Must be capable of multitasking and managing time effectively. * Must be able to work independently with limited direction. Technical Skills (Required): * Working knowledge of software development lifecycle and documentation. * Experience writing functional specifications, business requirements, and test plans. * Previous experience with the following productivity tools: Lotus Notes, MS Office, MS PowerPoint, MS Project and Visio. Highly desired experience: * Supporting call center/customer service groups. * Siebel CRM * Pharmaceutical Industry and IT background. * Telephony and other call center technologies. * * * * REPLY TO: [email protected] *Thanks & Regards,* *Vipin Kaushal* [image: cid:[email protected]] 20, Industrial Park Drive, Nashua, NH-03062. Ph: 603-324-4011 Ext: 4011 E-mail: [email protected] <[email protected]> Website: www.universal-sw.com *G-Talk: **click2vipin || Yahoo IM: click2vipin* -- You received this message because you are subscribed to the Google Groups "SAP Resource Center" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-resource-center?hl=en. For more options, visit https://groups.google.com/groups/opt_out.
