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*Role : Engineering Specialist- Call Center - Contact Center* *Location : *Memphis TN* or* San Antonio,TX *Duration : *Long term *Job Description:* UCCE, CVP, CTI/CRM integration, Nuance, Exony, Calabrio Monitor contact center environment Perform Tier 1 triage on the issues related to UCCE components, Cisco Agent Desktop (CAD) issues, contact center application issues etc. Escalate incidents to Tier 2 as appropriate Report troubles to service provider for circuit and toll-free related issues -- *-- Thanks & Regards Gary IT Recruiter HMG America LLC PH:732-645-1446 E:[email protected] http://www.hmgamerica.com/* -- You received this message because you are subscribed to the Google Groups "SAP Resource Center" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-resource-center. For more options, visit https://groups.google.com/groups/opt_out.
