*Please send your profiles to [email protected] <[email protected]>*
*Role*:* Sr Voice Engineer* * Location - San Ramon, CA/ Sacramento, CA*. *No of openings - 5 Duration - Multi year* *Visa: GC/E.A.D/Citizen* Description - *JOB Description –Senior Voice Engineer* This position is for a senior - level *Voice Engineer* with strong understanding of contact centers and contact centers infrastructure, in a Cisco environment. Workload will include operations support, project work, troubleshooting and implementation for the Cisco UCCE solution in a contact center environment. *Technical Skills:* Experience with ACME, Cisco Cube, CO interfaces, Call Manager, IVR, ACD, switches, routers, SRST, call routing, VOIP and UC. · Experience working with providers like AT&T and Level 3 · SIP trucking, DID experience · Call routing · Automated call distribution (ACD) · IP telephony · Scripting CCVP, CCDP, or CCIE certification would be helpful. *Project Skills:* · UCCE Infrastructure support and management · Installation, Implementation and configuration · Performance and benchmarking · Troubleshooting · Provide on-call support *Communication/Soft Skills:* · Strong writing skills · Organized and articulate · Conflict resolution · Strong team worker · Capable of working with business groups and clients · Able to handle pressure · Independent, self-starter, needs little or no supervision *Thanks & Regards,* *Davis* Technical Recruiter *Addon Technologies, Inc.* *17197 N. Laurel Park Dr | Suite #513 | Livonia, MI 48152* Email : [email protected] | Pho: 734.956.4737 Ext 164 www.addonusa.com Gtalk : davis.johnson203 -- You received this message because you are subscribed to the Google Groups "SAP Resource Center" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-resource-center. For more options, visit https://groups.google.com/groups/opt_out.
