*Position: Network VOIP Engineer :: [Locals Only]Location: Pleasanton, CA.Duration: 6+ month on-site contract plus extension*
*Interview mode: Phone than F2F.Job Description:* This position will act as a primary technical principal and is responsible for delivery of enterprise VoIP solutions within State Fund. This position is focused on internal IT service delivery and involves interactions directly with all of IT’s technology areas (e.g. Wintel, Networking, VMware, Unix). This position requires a dynamic, hard-working and ambitious individual that excels at multi-tasking and has the ability to ramp up quickly in a dynamic, high-tech environment. Candidates for this position must be able to, from day one, roll up their sleeves and hit the ground running, and bring their experience to the team to make the project deployments much smoother. *Job Duties and Responsibilities:* •Troubleshoot and implement *VoIP systems and services based on Avaya technology*. •Work with the State Fund Call Center management to ensure optimum operation of current VoIP systems for Call Center needs. •Work with Cloud Engineering to ensure that VoIP systems meet service level expectations in both current and proposed infrastructure implementations. •Well versed on Avaya hardware and software. •Very knowledgeable with *Call Center Applications*, both from a support and operations perspective. •Provide on-site and remote technical assistance to other resources and to customers •Provide VoIP systems design, implementation planning, deployment support, software strategy, system troubleshooting, performance engineering and optimization, maintenance strategy. •Maximizes VoIP systems performance by monitoring performance; troubleshooting VoIP problems and outages; scheduling upgrades; collaborating with others on VoIP optimization. •Understand and generate metrics data. *Required Experience:* •Minimum of *7+ years related VoIP support experience, preferably focused on Avaya. •At least 5+ years supporting Call Center operations.* *Technical Skills* •Avaya hardware troubleshooting and management •Avaya IC/CM troubleshooting and management •Call Center support skills •Understanding and adherence to ITIL change management *Professional Skills* •Ability to think and operate as a team player •Extremely strong communication skills, both written and verbal •Experience managing VoIP system services and similar support provided in a client/vendor relationship •Ability to act as a consultant and provide recommendations to the IT / Design Team. •Ability to operate as independently or as part of collaborative effort •Demonstrate strong project leadership and ability to develop strong working relationships with customer technical personnel. •Proven track record of project delivery results. •Strong troubleshooting skills and ability to apply them during business impacting incidents. •Capable of mentor others and lead by example *Qualifications and Certifications:* •Bachelor’s degree in a technical field (e.g. Computer Science, IT, or similar disciplines). •Equivalent work experience managing Call Centers and large VoIP implementations.. Thanks Regards *Steven Olson* (Technical Lead) *Ennovace Inc* Ph: 214 541 9081 F: 972-913-8300 ste...@ennovace.com www.ennovace.com 1801 S O'connor Rd Irving TX 75061 Disclaimer: We respect your Online Privacy. This e-mail message, including any attachments, is for the sole use of the intendedrecipient(s) and may contain confidential and privileged information.Any unauthorized review, use,disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. If you are not interested in receiving our e-mails then please reply with a "REMOVE" in the subject line at rem...@ennovace.com and mention all the e-mail addresses to be removed with any e-mail addresses, which might be diverting the e-mails to you. We are sorry for the inconvenience. -- You received this message because you are subscribed to the Google Groups "SAP Resource Center" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-resource-center+unsubscr...@googlegroups.com. To post to this group, send email to sap-resource-center@googlegroups.com. Visit this group at http://groups.google.com/group/sap-resource-center. For more options, visit https://groups.google.com/d/optout.
