Hi
Please find the requirement below and let me know your interest... *Role: Project Manager with ITSM* *Location: Portland, Oregon Area* *Duration: 12 Months* *Phone and Inperson* Skills: · Excellent verbal and written communication skills(Daily management meetings with clients) · A self-motivating and self-learning work approach (must be able to work with little or no supervision) · Will be communicating with the service desk and other resolver groups · The person will be responsible to manage all tickets coming in to the ITSM queue they are responsible for and that person needs to manage that ticket to closure. · Project Manager with ITSM project experience · PMP/PMI cert is nice to have, but not required. *ITSM Experience: * · Queue Management, escalation of tickets when appropriate · Experienced Service desk operations would be helpful · Those who have it will get preference. · Manages, resolution of issues, document issue resolutions clearly and accurately · Escalation point of contact if issues are not being resolved, drive to closure (Customer Interface). · The go to person for issues. · The person would provide daily status reporting on all in scope tickets, open, resolved, dispatched, closed *Thanks and Regards,* *Manu Priya* *Sr. Technical Recruiter* *IDC Technologies* *1851 McCarthy Boulevard, Suite 116|Milpitas, CA , USA, 95035* *408-459-5794 [Direct] I **[email protected]* <[email protected]> *www.idctechnologies.com* <http://www.idctechnologies.com/> -- You received this message because you are subscribed to the Google Groups "SAP Resource Center" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-resource-center. For more options, visit https://groups.google.com/d/optout.
