Please share profiles to my official mail id: *myer...@vigt.com
*Title: **Business Analyst or Solution Architect with IVR exp*
*Location: **Pleasanton, CA*
*Duration: 12+ Months*
*Client: TCS *
*Need Visa copy, Passport copy or Number*
· Experience in Requirement gathering, designing Use Cases and
developing process based solutions
· Experienced in Call Center Technologies and IVR automation
· Enterprise Systems Integration experience with Contact Center IVR
and helpdesk Applications, IR Call flows, VUI design and web services
· Enterprise systems integration experience to include mainframe
and distributed systems
· Experience in analysis, design, development, and deployment of
large scale multi-tier enterprise application systems
· Strong written and verbal communication
· Experience with Microsoft Office Suite of tools
· Knowledge of SOAP/XML/WS Security
· Ability to thrive in dynamic, fast-paced software development
· Experience in all phases of software development lifecycle
including design, configuration and development, testing and
· Establish and maintain technical relationships between various
stakeholders across multiple work groups to enhance existing call center
site functionalities and troubleshoot issues that arise before/during/after
· Act as the single point for contact for work intake.
· Create, manage, and update business requirements / solution
designs and Change Request as per business needs and ensure technical
risks/issues are well documented and communicated to project Stakeholders.
· Communicate specifications and guidelines to ensure multiple
simultaneous and inter-dependent deployments are managed well
*Work: **248-614-2500 *216*
*Email: myer...@vigt.com <myer...@vigt.com>*
*G-Talk: malliarjun.itr...@gmail.com <malliarjun.itr...@gmail.com>*
*www.Vigilant-inc.com <http://www.Vigilant-inc.com> | Oracle Platinum
Partner | Inc 500*
*1050 Wilshire Drive, #307, Troy, MI 48084*
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