Please share profiles to my official mail id: *myer...@vigt.com <myer...@vigt.com>*
*Title: **Business Analyst or Solution Architect with IVR exp* *Location: **Pleasanton, CA* *Duration: 12+ Months* *Client: TCS * *Need Visa copy, Passport copy or Number* *Job Description:* · Experience in Requirement gathering, designing Use Cases and developing process based solutions · Experienced in Call Center Technologies and IVR automation · Enterprise Systems Integration experience with Contact Center IVR and helpdesk Applications, IR Call flows, VUI design and web services · Enterprise systems integration experience to include mainframe and distributed systems · Experience in analysis, design, development, and deployment of large scale multi-tier enterprise application systems · Strong written and verbal communication · Experience with Microsoft Office Suite of tools · Knowledge of SOAP/XML/WS Security · Ability to thrive in dynamic, fast-paced software development environment · Experience in all phases of software development lifecycle including design, configuration and development, testing and implementation. *Responsibilities: * · Establish and maintain technical relationships between various stakeholders across multiple work groups to enhance existing call center site functionalities and troubleshoot issues that arise before/during/after deployment · Act as the single point for contact for work intake. · Create, manage, and update business requirements / solution designs and Change Request as per business needs and ensure technical risks/issues are well documented and communicated to project Stakeholders. · Communicate specifications and guidelines to ensure multiple simultaneous and inter-dependent deployments are managed well *Best Regards,* *Arjun* *Vigilant Technologies* *Work: **248-614-2500 *216* *Email: myer...@vigt.com <myer...@vigt.com>* *G-Talk: malliarjun.itr...@gmail.com <malliarjun.itr...@gmail.com>* *www.Vigilant-inc.com <http://www.Vigilant-inc.com> | Oracle Platinum Partner | Inc 500* *1050 Wilshire Drive, #307, Troy, MI 48084* www.vigt.com -- You received this message because you are subscribed to the Google Groups "SAP Resource Center" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-resource-center+unsubscr...@googlegroups.com. To post to this group, send email to email@example.com. Visit this group at https://groups.google.com/group/sap-resource-center. For more options, visit https://groups.google.com/d/optout.