Hi Associate, Currently, I am recruiting candidates for one of my requirement as mentioned below. If you have a matching profile, please send me the updated resume along with contact details at the earliest.
*Job Title* Technical Analyst *Project Location* Baltimore MD *Duration* 6 months /Contract * Skills Required and Job Description:* *MOI:-Telephonic + Face2Face* * EAD GC,GC or USC only * Roles and Responsibilities · Able to triage incidents and work with end users and coordinate the fixes with the back end developers and admins · Handle Sev-1 and critical issue scenarios across cross functional teams · Handle end user calls and document issues/behavior in detail to hand over to Operations team · Work in off-hour shifts for 24x7 coverage · Triage incidents across cross functional teams · Create helpdesk tickets and support calls with external customers Required Education and Experience · Bachelor's degree in information systems or related field. Years of equivalent training, education and experience can be substituted. · 7 years of experience working with production operations processes and company products and services · 7 years of experience working with technology industry, business processes and re-engineering · 7 years of experience working with delivery assurance and/or industry standards · 4 years of experience with helpdesk ticketing and support calls with external customers · Experience working with production operations processes and company products and services · Experience working in the technology industry, business processes and re-engineering · Experience working with delivery assurance and/or industry standards · Knowledge of software development lifecycle · Knowledge of various phases of product testing · Technical experience with monitoring tools such as Gomez/NewRelic/Splunk · Efficient in the use of MS Excel, Word and PowerPoint · Strong attention to detail · Excellent verbal and written skills · Experienced with various browsers (IE/Chrome/Firefox) · Ability to communicate effectively with customers and team members Desired Education and Experience · Experience in consulting to the Centers for Medicare and Medicaid Services (CMS) · Prior experience in software testing · Experience in the Healthcare industry such as Eligibility, Enrollment or Claims -- You received this message because you are subscribed to the Google Groups "SAP Resource Center" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-resource-center+unsubscr...@googlegroups.com. To post to this group, send email to sap-resource-center@googlegroups.com. Visit this group at https://groups.google.com/group/sap-resource-center. For more options, visit https://groups.google.com/d/optout.
