Hi , I have an urgent requirement with one of my clients, details given below. If you find your self suitable for the position, please send me your latest updated resume along with contact details. Please include your employer details as well.
*Job Title* Systems Management Consultant *Project Location* Plymouth, MN *Duration* 6 months /Contract To Hire *Skills Required and Job Description:* *MOI : TELEPHONIC + SKYPE* *USC /GC /EAD GC ONLY* Requires: • Working knowledge of ITIL and key ITSM concepts Change Management, Process Improvement, ITSM, Change Advisory Board support/administration • Proficient knowledge of Change Management enabling technologies Nice to haves: • ITIL Certification • Certification in Six Sigma or other process improvement methodology • Drives ITSM Process oversight, governance, and Operational delivery for assigned Capability/process • Identifies and resolves operational problems using defined procedures, expertise and judgment • Makes delivery and support decisions based on policies, procedures, and overall ITSM Services business • Serve as a subject matter expert on UnitedHealth Group IT Service Management Change Management process and tools • Must be able to promote impact determination in order to identify and mitigate risks • Liaison with all necessary parties to coordinate Change process operations and maintain relationships • Analyze Change records and reports to determine trends and drive improvements in a positive direction • Help drive process simplification, efficiency, and effectiveness through common metrics • Aid in the continuous improvement of ITSM process/capability adoption, compliance, execution and supporting solutions • Identifies and resolves operational problems using defined processes, expertise and judgment • Perform analysis of alternatives, provide recommendations, and generate innovative ideas to resolve problems. • Develop and maintain process supporting materials for the IT Service Management Services team including process flows, user guides, and training • Ensure timely and effective execution of IT Service Management deliverables • Support adoption of the new processes and tools as implemented • Must be able to maintain composure under pressure, accurately assessing problem situations • Must work effectively in a fast-paced, team-based, Customer Service oriented environment • Must be able to exercise process compliance requirements effectively at all levels • Fulfill Implementation Readiness & Acceptance responsibilities o Enable outage window risk/impact mitigation of all previously approved, planned, Critical Risk Changes o Assure window visibility, handle implementation readiness and implementation checkpoint activities o Facilitate and drive Emergency Change Advisory Boards (eCABs) o Provide support on ITSM process execution and thought leadership on associated logistics o Work with Change Owner and Technology Command Center (TCC) to validate feasibility of previously approved window, identified impacts to Services and dependent components (CMDB), pre-existing Incidents at time of approved window, potential new conflicts, etc. o Promote and provide open communication and instant notification with TCC o Field at risk implementation window notifications and adjustment requests from the Change Owner o Promote application checkout plan activities and environmental health prior to planned completion o Ensures overlap to allow knowledge transfer and sufficient handoff during shift changes • Other duties as assigned by management Job Qualifications: Required: • Working knowledge of ITIL and key ITSM concepts Change Management, Process Improvement, ITSM, Change Advisory Board support/administration • Proficient knowledge of Change Management enabling technologies • Possess excellent verbal and written communication skills; including the ability to speak clearly and concisely, convey complex or technical information in a manner that others can understand, as well as the ability to understand and interpret complex information from others • Excellent problem solving skills; the ability to systematically analyze problems, draw relevant conclusions and devise appropriate courses of action • 4+ years’ experience in a large-scale and diverse IT environment • ITIL certification or significant IT experience using IT Service Management processes (Change, Incident, etc.) • Intermediate level of skill with Microsoft Word, Excel, PowerPoint, and Visio • Undergraduate degree or equivalent experience. Assets: • ITIL Certification • Certification in Six Sigma or other process improvement methodology • Understand and be able to apply a structured methodology around IT Service Management operations activities • Experience working in ServiceNow This position will be part of a direct team with 8 members, which will be part of the ITSM Change Management team. -- You received this message because you are subscribed to the Google Groups "SAP Resource Center" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-resource-center+unsubscr...@googlegroups.com. To post to this group, send email to sap-resource-center@googlegroups.com. Visit this group at https://groups.google.com/group/sap-resource-center. For more options, visit https://groups.google.com/d/optout.
