*Good day Partners,*
*We have a contract Job opportunity with our Pharmaceutical Client in
Foster City, CA for* *Sr**. **Help Desk Specialist for duration of 6 to 12
*If you are interested, Please revert back with your latest resume and
contact details and expected pay rate to msha...@tech-netinc.com
<msha...@tech-netinc.com> (MKM Shahid)*
*Role: Sr. Desktop / Help Desk Specialist*
*Location: Foster City, CA*
*Duration: 6 to 12 months.*
*Local to CA Candidates highly preferred *
· Escalates to or consults with senior staff when solution is
unclear to determine a solution.
· Identifies critical issues and engages the team for facilitation
· Reports problems with procedures and suggests improvements.
· *6-10 years help desk experience required.*
· Outstanding interpersonal and soft skills.
· Ability to deal with all situations with exceptional customer
· Excellent problem diagnosis and problem solving skills. Ability
to analyze customer problems by type and severity for problem determination
· *6+ years troubleshooting Windows. Excellent Windows experience *
· Experience supporting and troubleshooting network connectivity
· Strong verbal and written communication skills.
· Previous experience using a call/incident tracking system.
· Well rounded experience in all other help desk tasks
· Previous pharmaceutical/biotechnology or other Life Sciences
experience a plus
*Thanks & Regards,*
*Tech - Net Inc*
Board: 916.458.4390 EXT : 101
101 Parkshore Dr. Suite #100, Folsom, CA 95630
*A WMBE certified company*
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