Please send resumes at

*Windows Admin Location Cleveland OH USA*
Experience in yrs. 8 -10 years
 • Conduct regular live client support visits to maintain technical
relationship, review operational reports, assess general IT infrastructure
health, take deeper dives into outstanding technical issues, conduct trend
analysis on top 5 failure modes and diagnose to full root cause corrective
action. • Conduct regular technical meetings with clients to address any
trends or outstanding systemic issues • Provide lab simulation and
interoperability and compatibility testing for new builds • Define an
action plan for troubleshooting / resolution • Analyze troubleshooting
techniques output, diagnose problems remotely • Test in lab before
deployment of possible fix • Must maintain the highest level of industry
certification and knowledge. • Ability to architect, build, maintain, and
enhance our current managed service offerings and infrastructure. •Train
users by instructing them on the technical aspects and use of standard
software packages and/or hardware peripherals. •Work independently to
troubleshoot all support requests and follow escalation policies
•Responsible for computer hardware builds and maintaining inventory for
computers ready to deploy •Provide support to all business users •Establish
and maintain a positive professional relationship with users and clients
•Participate in testing, documentation and implementation of assigned
projects •Responsible for tracking software and hardware inventory per
company policies •Participates in after hours on call rotation •Support
tactical and strategic goals of the Team •Additional duties as and when
required Skills Ideal candidates will have: • 10+ years of service provider
technical support of enterprise Windows environments with domains, multiple
sites and centralized services • 5+ years of experience implementing
complex virtualization solutions using VMware vSphere with clustered
storage, with high availability capabilities such as vMotion, fault
tolerance and SRM • MCSA, MCSE or MCITP certifications (Windows 2008 or
higher) •Windows Administration - Terminal Services, Active Directory,
Group Policy and tools from2008, and 2012 server, DFS Service •Windows
Imaging - SCCM 2012 •Demonstrated experience using an ITIL based ticketing
systems. • Demonstrated track record of service level management. •
Demonstrated Root Cause Correct Action analysis, report generation, and
presentation to customers. • Demonstrated project timeline management
skills. • Demonstrated ability to drive continuous improvement through
innovation and change. • Demonstrated customer facing support experience. •
Must have strong communication skills and the ability to articulate task
management, priorities, and issues.Technologies: Windows Server, Active
Directory design and management, Group,Policy customization • ITIL

Akhilesh Kumar
Next Level Business Services, Inc.
Gtalk/ YIM  : Akhilesh0803
Phone: 904-638-4598 | Fax: +1 (608)646-8326
E-mail: |

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