Please send resumes at akhilesh.ku...@nlbservices.com NEED 1.VISA COPY, 2.PHOTO ID (US STATE ID) AT THE TIME OF SUBMISSION.
*Windows Admin Location Cleveland OH USA* Experience in yrs. 8 -10 years • Conduct regular live client support visits to maintain technical relationship, review operational reports, assess general IT infrastructure health, take deeper dives into outstanding technical issues, conduct trend analysis on top 5 failure modes and diagnose to full root cause corrective action. • Conduct regular technical meetings with clients to address any trends or outstanding systemic issues • Provide lab simulation and interoperability and compatibility testing for new builds • Define an action plan for troubleshooting / resolution • Analyze troubleshooting techniques output, diagnose problems remotely • Test in lab before deployment of possible fix • Must maintain the highest level of industry certification and knowledge. • Ability to architect, build, maintain, and enhance our current managed service offerings and infrastructure. •Train users by instructing them on the technical aspects and use of standard software packages and/or hardware peripherals. •Work independently to troubleshoot all support requests and follow escalation policies •Responsible for computer hardware builds and maintaining inventory for computers ready to deploy •Provide support to all business users •Establish and maintain a positive professional relationship with users and clients •Participate in testing, documentation and implementation of assigned projects •Responsible for tracking software and hardware inventory per company policies •Participates in after hours on call rotation •Support tactical and strategic goals of the Team •Additional duties as and when required Skills Ideal candidates will have: • 10+ years of service provider technical support of enterprise Windows environments with domains, multiple sites and centralized services • 5+ years of experience implementing complex virtualization solutions using VMware vSphere with clustered storage, with high availability capabilities such as vMotion, fault tolerance and SRM • MCSA, MCSE or MCITP certifications (Windows 2008 or higher) •Windows Administration - Terminal Services, Active Directory, Group Policy and tools from2008, and 2012 server, DFS Service •Windows Imaging - SCCM 2012 •Demonstrated experience using an ITIL based ticketing systems. • Demonstrated track record of service level management. • Demonstrated Root Cause Correct Action analysis, report generation, and presentation to customers. • Demonstrated project timeline management skills. • Demonstrated ability to drive continuous improvement through innovation and change. • Demonstrated customer facing support experience. • Must have strong communication skills and the ability to articulate task management, priorities, and issues.Technologies: Windows Server, Active Directory design and management, Group,Policy customization • ITIL Certified• Akhilesh Kumar Next Level Business Services, Inc. Staffing|Consulting|Outsourcing Gtalk/ YIM : Akhilesh0803 Phone: 904-638-4598 | Fax: +1 (608)646-8326 E-mail: akhilesh.ku...@nlbservices.com |WEB:www.nlbservices.com -- You received this message because you are subscribed to the Google Groups "SAP-SAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-sap+unsubscr...@googlegroups.com. To post to this group, send email to firstname.lastname@example.org. Visit this group at https://groups.google.com/group/sap-sap. For more options, visit https://groups.google.com/d/optout.