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I have urgent requirement for below position. Please go through the job description and if you are interested kindly let me know. Please revert me on swam...@sysmind.com *Role*: Avaya Domain expert *Location*: Sunnyvale, CA *JD::* *Responsibilities:* * Work closely with business owners and project managers to define and create call flows * Work with IVR developers to create Avaya CM based objects * Control all aspects of call flow setup including VDNs, skills, vectors, agents * Troubleshoot telephony related issues including Avaya CM and AES. * Lead small and medium projects, interface with internal groups * Provide reporting data from CMS to customer base if needed * Work on ticket escalations * Create and maintain contact center documentation * Working on Google's Next Gen contact center system *Minimum qualifications:* * In-depth knowledge of AVAYA call center environment. * Should understand ACD functionality of Avaya CM, and able to design the complex vectors if required. * Needs to understand call queueing mechanics * Hands on experience on CMS provisioning , and reporting tasks. * Must be have experience with call recording solutions (Nice, Verint, Juniper, Harmony or others) * Should have understating of AES server and CTI functionality which uses for call control. * Can be able to work independently and good decision making skill. * Good documentation skill so no data get misplaced. * Good verbal and written communication skill. * Capable of multitasking so can handle multiple projects and tasks at one time. * Willing to learn and adapt to our engineering environment *Preferred qualifications:* * Experience in Avaya CM 6 SIP based environment including Session Manager and SBCs * Knowledge of Linux and Shell scripting -- -- *Thanks & Regards* *Swamil Singh* | SYSMIND, LLC Phone: 609-897-9670 x 5121 Email: swam...@sysmind.com Hangout: swamil.sysm...@gmail.com Website: www.sysmind.com Address: 38 Washington Road, Princeton Junction, NJ 08550 -- You received this message because you are subscribed to the Google Groups "SAP-SAP" group. To unsubscribe from this group and stop receiving emails from it, send an email to sap-sap+unsubscr...@googlegroups.com. To post to this group, send email to email@example.com. Visit this group at https://groups.google.com/group/sap-sap. For more options, visit https://groups.google.com/d/optout.