*Please send the resume to **mik...@euclidinnovations.com
<mik...@euclidinnovations.com>*

*Dear Partner, *

*Euclid Innovations INC is a highly recognized provider of professional IT
Consulting services in the US.*


*Here is our open requirement which can be filled immediately. Kindly
respond to this requirement with your consultant resume, contact and
current location info to speed up the interview process.*



*Role: System Support Analyst Location: Charlotte, NC Duration: 12 months*

*Rate: $50/hr on C2C*



*JOB DESCRIPTION:*

Liaise and collaborate with Enterprise Change Management, IT Stakeholders
and support groups to meet the designated timelines and deliverables on
project activities

• Plan and facilitate Joint Application Development sessions with SMEs,
ensuring timely deliverables and managing reviews and sign-offs

• Conduct periodic system assessment and recommend performance measures

• Perform root cause analysis to ensure minimal impact to application
availability. Plan and implement preventive actions

• Collaborate with teams/support groups on all application installations /
platform readiness (multiple environments)

• Manage application outages and recovery between production/BCP to restore
normalcy

• Lead infrastructure related upgrades or minor release projects following
end to end Change Management protocols and processes

• Understand and review project schedules, timelines, identify and mitigate
risks and communicate them with key stakeholders in a timely manner

• Analyze and resolve user reported issues / queries on user acceptance and
production environments – application change requests, work requests,
problem tickets and JIRA requests

• Collaborate deployment activities on user acceptance and production
environments, through readiness reviews, game plan reviews

• Collaborate production checkout validations as identified by PMO

• Maintain application run-book, application wiki site, notification
templates, on-call rotation and support calendar

• Lead platform support that includes monthly / on demand patching events,
partner updates, pre and post patching validations including disaster
recovery exercise

• Monitor all processes in production and user acceptance environments, as
appropriate using various in-house and enterprise monitoring tools

• Monitor notifications through various channels like alerts, net-cool,
paging, email, phone, application teams, and other support groups to
resolve issues per agreed SLA

• Report the assigned task progress and various application performance
metrics with senior management in a timely manner

• Ability to understand the project life cycle, user interactions,
development and testing timelines

• Good understanding of web application architecture and implementation
strategies

• Hands on to write and analyze complex SQL queries on MS-SQL 2014/2008

• Hands on with Microsoft Development Tools like Visual Studio
2008/2010/2013 for C#.NET, ASP.NET, jQuery and active debugging

• Ability to understand and debug/create MS Integration Services packages
as required

• Must be knowledgeable with scheduling tools like AutoSys

• Ability to identify opportunities to tweak/automate processes and
solution the same

• Performance monitoring tools knowledge/exp. will be a plus like –
Dynatrace, AppDynamics, etc.


Thanks & regards

Mike

EUCLID INNOVATIONS INC

Direct: 704-269-0369

Fax: 877 455 1596

mik...@euclidinnovations.com | www.euclidinnovations.com

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