Hi ,
Hope you are doing good. I have following requirement, please reply me back with profile along with rate expectation *Desktop Engineer * *6 month contract to hire * *Duluth, NC* *Phone Then F2F * *GC-EAD, GC, USC ONLY* * They will need experience in Windows 7 and 10 desktop and laptops- creating images and wrapping drivers. * *Requirements ESSENTIAL DUTIES AND RESPONSIBILITIES*: · Oversee and Install, configure and provide ongoing support of desktop computers, peripheral equipment and software Work with systems to create and manage images for each client Work with systems to develop a repository for customer images Develop documentation for customer images to maintain in a database for other technicians to reference Mentor and develop repair tech to assist with configurations as backup. · Leading and directing repair tech to operate within the department to become as efficient as possible. · Assist repair tech with repairs as needed Accurately ship computers with specific configuration to ensure accuracy and client satisfaction. · Work with vendor support contacts to resolve technical problems with desktop computing equipment and software. · Regularly works with and/or communicates with Client IT Directors or other client IT staff. · Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer, conferencing systems, application servers and administrative systems. · May work with procurement staff to purchase hardware and software. · May assess functional needs to determine specifications for purchases. · Work with and respond to general customer requests via phone and e-mail. · May supervise less experienced staff. · Follow standard help desk procedures and guidelines Create support tickets as needed to ensure customer technical issues are routed to the appropriate support level Monitors inventory of hardware, software and peripherals to ensure inventory reporting is accurate and inventory is secure. Process a variety of reports in written and electronic form (e.g. requisitions, paperwork, reports, etc.) for the purpose of disseminating information and/or materials to appropriate parties. · Oversee and participate in the shipping, receiving, organizing, storing and issuing of goods including supplies and equipment for the purpose of assuring shipments are prepared for delivery and delivered in a timely manner. · Identify and escalate situations requiring urgent attention. · Occasional Travel to customer sites *MINIMUM QUALIFICATIONS (EDUCATION, EXPERIENCE, SKILLS AND ABILITIES) * · Bachelor’s degree in Computer Sciences or equivalent. · 5 or more years of experience performing Senior Technical Support or team leadership role in a large enterprise environment Solid knowledge of MS Windows 7, 8, and 10 Pro operating systems. · Experience installing software, patches, updates on Desktops, Laptops, Servers Experience troubleshooting basic network, software, printing problems, hardware issues and replacing hardware on both desktop and laptop PCs Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex computer related problems. · Wide degree of creativity, leadership, and latitude is expected. · Relevant and demonstrable technical support service experience in a software environment. · Self-directed, able to prioritize and effectively handle multiple service requests at a time under high-pressure and challenging situations. · Ability to follow established processes and consistently adhere to required protocols. Must be detail oriented. · Good oral and written communication skills are required. · This position includes customer interaction. · Communication skills are necessary for issue reporting, shipment coordination, and inventory management. · Experience with or knowledge of shipping/receiving/inventory tracking is preferred. · Experience with disk imaging and automated software distribution tools is required. · Ability to provide basic, on the job style training to new employees in a similar role. · The ability to work in a fast pace environment – must be able to work quickly and accurately in a shared community environment. · Knowledge of MS Outlook and MS Exchange in a large corporate environment preferred. · Able to follow directions and work well independently. · Good analytical and logical ‘mindset’ when dealing with issues. · Good organizational, time management, written and verbal communication skills. · Ability and willingness to work various schedules Monday through Friday 7 AM EST to 9 PM EST. · Ability and willingness to work some holidays and rotating schedule as needed to meet service standards and business needs. · Ability to travel occasionally as business needs arise. · CERTIFICATION, LICENSES Possess a minimum of one IT certification in the following: (MCP, A+, Network+, and Security +) or equivalent job experience *Thanks & Regards * *Geetika Rajpoot**||Sr. Technical Recruiter* *Source Infotech Inc.* *[email protected]* <[email protected]>* ||**Phone: 609-945-0706* *Hangout ID :* *[email protected]* <[email protected]> *Gmail:* *[email protected]* <[email protected]> *Yahoo Id:* *[email protected]* <[email protected]> -- You received this message because you are subscribed to the Google Groups "SAP-UK" group. 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