IVR Developer 6-12 month contract
Dallas, TX Skype hire No h1b please *Job Description* Responsibilities: ? Responsible for development of new IVR applications based on business requirements ? Interact with the MoneyGram Business and IT teams to define the requirements for new IVR applications. ? Study the existing business processes, systems and understand the business requirements for IVR applications supporting those processes ? Modification and enhancement of the existing IVR applications ? Maintain CTI popper application and integrate it with other call center applications ? Work with different outsourcers to setup the latest version of CTI popper application ? Developing and maintaining current documentation for IVR applications ? Develop and maintain Call sheets used by CSRs ? Monitoring the IVR call logs and proactively fixing the problems ? Support IVR applications and call sheets ? Create and update IVR Database tables for IVR applications and reporting ? Demonstrated capabilities with the following software: Genesys Admin, GVP, Genesys Composer, MS SQL server, NICE *Qualifications:* • Bachelors Degree or Master’s degree in technical or business discipline or equivalent experience. • Extensive knowledge of IT concepts, strategies, and methodologies, architectures and technical standards. • Proficient in JAVA and .NET programming languages and tools. • Experience with contact center technologies, particularly those from Genesys and NICE. • Knowledge of design and development tools. • Knowledge of layered systems architectures and layered solutions and designs; understanding of shared software concepts. • Strong communication skills. • Agile development experience a plus *Waiting for your response…* Best Regards, *Ravi Nigam* 978-558-4666 Ext. 101 [email protected] *TekNavigators LLC* 100 Cummings Center, Suite 207 P, Beverly, MA 01915 DISCLAIMER: This message and any attachments are solely for the use of the individual or entity to which it is addressed and may contain information that is privileged or confidential. If you are not the intended recipient, any disclosure, use or distribution of the information contained herein is prohibited. If you have received this communication in error, please notify the sender by reply e-mail and immediately delete this message and any attachments. You may reply and send an email with "Remove" in the subject line in order to discontinue communication. -- You received this message because you are subscribed to the Google Groups "SAP-UK" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at https://groups.google.com/group/sap-uk. For more options, visit https://groups.google.com/d/optout.
