Position Title Technical Services Manager
Department Information Technology Duration 3 Months Contract to Hire (US citizen, Green Card, EAD only) Work Location Las Vegas, NV Shift Day / Swing / Grave / On-call Primary Job Responsibilities The primary objective of the Technical Services Manager is to plan, organize, integrate and manage work of the Technical Services Unit of the Information Technology Infrastructure department. The Technical Services Manager manages and oversees design, administration, support and maintenance of enterprise-wide network, telephony, server, data storage and IT security systems. The Technical Services Manager provides expert professional assistance and internal consulting to departments on technical infrastructure design and support issues to meet business, operating and data management needs. The Technical Services Manager participates in the development of effective technology architecture solutions, maintains a cost effective and highly available infrastructure and performs related duties as assigned. The incumbent is responsible for leading the effective planning and completion of multiple technology projects while ensuring stable, reliable and efficient network, telephony, server and storage systems performance for internal and external customers. Specific responsibilities include: . Plans and oversees the work of assigned staff and contractors; supervises, evaluates and provides performance and project feedback; establishes performance requirements and personal development targets; regularly monitors staff performance and provides coaching for performance improvement and development; subject to management concurrence, recommends disciplinary action, up to and including termination, to address performance deficiencies, in accordance with personnel policies and provisions. . Supervises and participates in the development, implementation and evaluation of plans, policies, systems and procedures to achieve long-range and annual goals, objectives and work standards. . Develops and maintains strong customer relationships to ensure effective service delivery and customer satisfaction; interacts with customers regularly to develop and refine requirements, gain agreement on solutions and deliverables, report on progress, monitor satisfaction, identify and resolve concerns and conflicts and seek cooperation, involvement and action to achieve mutual objectives. . Supervises and participates in managing infrastructure projects; develops project feasibility and scope of work project boundaries, detailed project plans, milestones and deadlines; . Coordinates the design, build, installation, maintenance and support of an effective, reliable interoperating infrastructure to promote the sharing of information and operations; oversees the monitoring of system and network performance; forecasts requirements and performs capacity planning studies; oversees maintenance and modification of systems to expand capacity and maintain operations to meet enterprise requirements; recommends the purchase and upgrade of network, telephony and server hardware and software. . Supervises and coordinates administration of enterprise data at the infrastructure level and data storage systems to facilitate and promote the shared use of data as a corporate resource. . Supervises and participates in department/enterprise disaster recovery planning and systems and data security administration. . Monitors operations and performance; ensure timely and effective problem identification and resolution; investigates and resolves escalated customer concerns and complaints; supervises the development of system, network and customer documentation. . Coordinates and integrates project activities with other IS units and divisions; organizes and coordinates activities across multiple customer business units. Job Requirements . 5-7 years of progressively responsible experience in the design and installation of information systems and hardware, including operating systems, telephony platforms and network infrastructure, at least three of which were at a supervisory level. . 3-5 years demonstrable experience applying principles, practices and techniques of information technology management resources to most effectively meet project goals. . Expertise with operating system architectures, characteristics, components, uses and limitations. . Certification and experience with network architectures and theory and principles of network design and integration; principles, practices and methods of systems/networks internet/intranet technologies and design concepts. Must be knowledgeable and experienced in the administration of Cisco network devices. . Ability to plan, organize, integrate and manage a broad range of technical infrastructure development, implementation and maintenance activities; identify information management issues and opportunities, analyze problems and alternatives and develop sound conclusions and recommendations. . Skills and experience required to asses short-term and long-term business and technology needs; formulate conceptual frameworks and apply enabling technology solutions in an integrated, efficient and cost effective manner. . Demonstrate a highly adaptable approach to supervision with ability to work in a fast paced demanding environment and prioritize dynamic, heavy workload with minimum supervision. . Must have excellent communications skills to prepare clear, concise and accurate reports and other materials and deliver them effectively to an audience. . Evidence of ability to develop and implement appropriate procedures and controls; exercise sound expert independent judgment within general guidelines . Excellent interpersonal skills; ability to exercise tact and diplomacy in dealing with sensitive, complex and confidential personnel issues and employee situations; establish and maintain highly effective customer-focused working relationships with all levels of management, employees, consultants, contractors, vendors and others encountered in the course of work . Experience managing migrations and operations using VMWare and Microsoft virtual environments. . Understanding of High Availability and Disaster Recovery requirements and solutions. Education BS/BA degree in computer science, management information systems or a closely related technical discipline. Please send your resume/availability/rate to [email protected] Thanks, Alexandra Castillo Corona Technology Staffing, Inc. (305) 909-7911 www.coronastaff.com -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/sap-vendor?hl=en.
