Compunnel jobs - Data Entry Operator / Help Desk Support

[Arpit]

Please reply to:- Dias, Jovy / jd...@compunnel.com / 609-606-9010 Ext.# 1428

Job Details:-

Job Title :	Data Entry Operator / Help Desk Support
Location :	Trenton, NJ
Expected Duration of Project :	9 Months
Start Date :	01/30/2013
Interview Type :	Personal
Duties & Responsibilites :	The Data Entry Operator will assist in the daily technical assistance and help desk support . The services of the consultant will assist the primary technical support person with technical and help desk support in periods of need and/or absence. This position requires a candidate that has the aptitude to learn and strong customer service skills.  While training is provided, a qualified candidate must have prior technical exposure and customer service phone skills. HELPDESK Handling of sponsors' calls/emails and resolving sponsors' SNEARS phone and email inquiries Understanding of the Application System/Reimbursement System/Direct Certification Applications Understanding of Food Distribution Progams within SNEARS Ability to generate authorization codes to new SNEARS users through the portal's Role Manager Ability to elevate program level inquiries to proper Child Nutrition staff TECHNICAL Resolve Food and Nutrition user technical inquires in timely manner PC Troubleshooting skills Knowledge of Windows 7/Windows XP operating Systems Knowledge of Microsoft Office 2010 Configuring of PC's\Laptops\Printers Configuring of Software Printer\Copier Troubleshooting skills Maintain accurate supply of network/desktop and copier supplies Change printer/copier toner at user request Maintain accurate records of IT equipment  signed out of office Maintain accurate inventory records of hardware/software assets Maintain recalibration schedule for Opscan 4 scanner

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