Please reply to:- Mendes, Kenan Francis / [email protected] / 609-606-9010 Ext.# 1409
Job Details:-
| Job Title : | CRM Program Coordinator |
| Location : | Chester, VA |
| Expected Duration of Project : | 2 Months |
| Start Date : | 02/01/2013 |
| Interview Type : | Personal |
| Duties & Responsibilites : | Job Details
Customer Relationship Management planning and scheduling to include meeting coordination and logistics, project schedule updates, tactical plan updates and SharePoint list and document maintenance. Program and project mgt, records mgt
Years of Experience:
8-11 years of experience in the field or in a related area
Client has established a Customer Relationship Management Program aimed at improving customer service. The program is a year old and has multiple component projects, primarily focused on business process improvement. The program is in need of a program coordinator to assist in ensuring that the goals and objectives of the program are met on schedule.
Tasks:
Program Planning and Scheduling
Meeting coordination and logistics: Schedule meetings, ensure logistical requirements are met, prepare meeting outcome documentation (e.g., meeting notes, action items) and ensure that resulting tasks are tracked to completion; establish meeting workspaces as required and ensure that all required documentation appears in the workspace
Project schedule updates: Assist in maintaining schedules for the CRM Program, Valued Customer Experience, Tactical Plans and other projects affiliated with the CRM Program
Tactical plan updates and synchronization with project plans: ensure that project and task leads update SharePoint on a timely basis and that project schedules reflect changes logged in SharePoint
SharePoint list and document maintenance and site administration: Assist with the administration of the CRM Program SharePoint site including processing access requests; site, list and library organization and maintenance; work with customer representatives to establish and maintain one or more SharePoint sites for collaboration (e.g., AITR or CIO Council SharePoint site)
Project/Program Management
Project schedule updates: Assist in maintaining schedules for the CRM Program, Valued Customer Experience, Tactical Plans and other projects affiliated with the CRM Program
Tactical plan updates and synchronization with project plans: ensure that project and task leads update SharePoint on a timely basis and that project schedules reflect changes logged in SharePoint
Assist in executing tactical plan tasks focused on process development: assist in or coordinate the development of CRM Processes that support tactical plan tasks including the development of process flows (e.g., swim lane diagrams) and process narratives
Assist in tracking progress against established goals, objectives and performance measures
Records management: maintain records associated with the CRM Program
Other duties as may be assigned
Knowledge, Skills and Abilities:
Excellent verbal and written communication skills
Excellent organizational and time management skills
Must work well in a collaborative, fast-paced environment
Expertise in MS Office Professional product suite, MS Project, MS Visio, MS SharePoint including site administration
Knowledge of Commonwealth records management requirements and practices
Experience as a project or program coordinator preferred
Experience in business analysis including development of process flows narratives
Skill Required / Desired Amount of Experience Expertise Rating
Excellent verball and written communication skills Required 8 Years
Excellent organazational and time management skills Required 8 Years
Expertise in MS Office Professional product suite MS Project, MS Visio, MS Sharepoint including site administration Required 8 Years
Experience as a project or program coordinator Highly desired 5 Years
Experience as a business analysis including development of process flow narratives Highly desired 5 Years
Must work well in a collaborative, fast-paced environment Required 8 Years
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