| Duties & Responsibilites : | Responsibility:
• Document and implement best practices for system design, patch management, administration, upgrades, and system security
• Manage system operation environment and review all changes; make recommendations for systems upgrades and enhancements based on business demands
• Manage the troubleshooting of all Severity 1 or 2 related issues; provide level 4 technical escalation as needed
• Document and manage system inventory including data center layouts, server capacity, software standards, etc.
• Coordinate with Information Security group to implement security solutions based on best practices of audit commissions including PCI, Sarbanes-Oxley, and HIPPA.
• Manage infrastructure projects by analyzing business needs, presenting cost/time estimates, documenting scope, and creating architecture documents.
• Perform capacity planning and provide recommendations to enhance performance.
• Analyzes environment to make recommendations on ways to consolidate hardware, software, and services to reduce operational expenses.
• Work to build cohesive relationships across organization to ensure system environments will meet the requirements of internal and external customers.
• Analyze system performance and availability designs. Document recommendations to maintain 99.99% availability with fast system processing time expected from an e-commerce platform.
• Implement new server platforms and technology (server racking, OS deployment, application configuration, etc.) based on approved technical designs.
• Support incident management through completion of tickets. Evaluate common tickets and implement self-service / automation where possible for operational efficiencies.
• Support production and stage code deployments utilizing automated deployment tools (SCCM & Bladelogic).
Broad range of technical skills to make informed technology recommendations
• Ability to multi-task between multiple complex projects and operational requests
• Ability to work with external partners and customers with exceptional levels of customer service
• Superior architectural understanding of Windows 2003 and 2008 platforms
• Superior knowledge of Microsoft e-commerce technologies (IIS 5, 6, and 7)
• Strong knowledge of Symantec Netbackup or alternative backup products
• Superior knowledge of Active Directory and Security Management
• Superior understanding of server imaging and build practices
• Superior knowledge of Microsoft Office and Visio applications
• Superior knowledge of Dell and HP hardware platforms
• Superior knowledge of VMware ESX and other virtualization products
• Superior architectural skills across multiple infrastructure disciplines (Network, Server, Storage, etc.)
• Microsoft .Net configurations with IIS
• Strong knowledge of application deployment and synchronization/auditing tools (Blade Logic)
• Superior knowledge of monitoring applications such as SCOM and BMC Performance Manager
• Strong knowledge of load balancing using F5 Big IP
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