Please reply to:- Ashwini D Teli / [email protected] / 609-606-9010 Ext.# 1415
Job Details:-
| Job Title : | Desktop Support Specialist |
| Location : | Dover, DE |
| Expected Duration of Project : | 0 Months |
| Start Date : | 05/02/2013 |
| Interview Type : | Telephonic, Personal |
| Duties & Responsibilites : | In Person Only This is an elevated Service Desk role that is 100% phone and email support for internal and external custumers.. The technician troublshoots, resolves, documents and escalates tickets as necessary. Excellen communication and customer service is a must. Please note, this is 100% phone support as Service Desk technician This position is initially funded for 1 year and has a high probability for extension. This position is a first shift position. Years of Relevant Experience: 2 to 4 years of helpdesk and/or desktop experience. Preferred Education: 2 year associate degree or equivalent study Role Description: 100 % Support, by phone. Troubleshoot calls that involve systems, networks, telecommuncation or infrastructure issues. Role involves email and phone interaction using State systems for helpdesk ticketing Interface with outside vendors (Verizon and others) to assist in team/and customer support for field locations related to outages and telecom issues. Basic troubleshooting of LAN/WAN issues Remote troubleshooting of desktop issues Thorough documentation and (when necessary) escalation of all incident tickets. Assess, report and communicate between all parties for problem resolution (including, but not limited to, field support deployment). Proactive responsiveness to time sensitive issues. Required / Desired Skills: Prior Help Desk support work (phone) Required 2 Years Prior experience support for telecommunications outages Required 1 Years Troubleshooting connectivity and network availability remotely Required 1 Years LAN troubleshooting Required 1 Years Troubleshooting MS Windows OS Required 1 Years Prior experience with Verizon ISP connectivity Highly desired 1 Years Prior experience working with Verizon to resolve connectivity over phone Highly desired 1 Years Prior support of telephony, network and infrastructure related systems Highly desired 1 Years Prior exp with HP Service Manager (ticketing system) Highly desired 1 Years Prior ex with Service Now (Ticketing System) Nice to have |
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