Job Details:- |
| Job Title : | Help Desk Support |
| Location : | Trenton, NJ |
| Expected Duration of Project : | 6 Months |
| Start Date : | 06/21/2013 |
| Interview Type : | Telephonic, Personal |
| Duties & Responsibilites : | This position requires a candidate that has the aptitude to learn and strong customer service skills. While training is provided, a qualified candidate must have prior technical exposure and customer service phone skills.
This position requires candidates that can lift heavy equipment (40 pounds+) and is comfortable working with a small group with multiple roles (deskside, phone support).
HELPDESK
Handling of sponsors' calls/emails and resolving sponsors' SNEARS phone and email inquiries
Understanding of the Application System/Reimbursement System/Direct Certification Applications
Understanding of Food Distribution Progams within SNEARS
Ability to generate authorization codes to new SNEARS users through the portal's Role Manager
Ability to elevate program level inquiries to proper Child Nutrition staff
Skill
Required / Desired
Amount
of Experience
Prior experience supporting XP
Required
1
Years
Hands on experience with Windows 7
Required
1
Years
Experience with MS Office 2007 and above
Required
1
Years
Prior PC Support experience
Required
1
Years
Experience in customer service documentation
Required
1
Years
Strong phone support and verbal communication skills
Required
TECHNICAL
Resolve Food and Nutrition user technical inquires in timely manner
PC Troubleshooting skills
Knowledge of Windows 7/Windows XP operating Systems
Knowledge of Microsoft Office 2010
Configuring of PC's\Laptops\Printers
Configuring of Software
Printer\Copier Troubleshooting skills
Maintain accurate supply of network/desktop and copier supplies
Change printer/copier toner at user request
Maintain accurate records of IT equipment signed out of office
Maintain accurate inventory records of hardware/software assets
Maintain recalibration schedule for Opscan 4 scanner
CLERICAL
Procurement or hardware/software quotes
Paperwork for procuring hardware/software through completion of OIT checklists
Paperwork for procuring CAI services through completion of OIT checklists |
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