Compunnel jobs - Desktop Support Analyst

[Arpit]

Please reply to:- Prabhu,Shivprasad / spra...@compunnel.com / 609-606-9010 Ext.# 1432

Job Details:-

Job Title :	Desktop Support Analyst
Location :	Atlanta, GA
Expected Duration of Project :	12 Months
Start Date :	06/24/2013
Interview Type :	Personal
Duties & Responsibilites :	Job Description: The Desktop Support Analyst is responsible for providing desktop support services to all departments related to the operation of computer hardware, software and telecommunications. In consultation with the IT SD Manager, ISO and State Office Team Lead, the Desktop Support Analyst contributes to the efficient allocation of computer hardware and software resources, maintains business applications, and ensures the reliability and sustainability of information resources. Using effective communication, technical, and analytical skills provides technical support including maintenance and upgrading of resources, develops and maintains positive working relationships with all contacts internal and external to the agency. Job Responsibilities: Develop desktop standard images, packaging, and desktop rollout processes. Install, support and replace desktop, laptop, scanner, printer, and other end-user hardware, parts and peripherals as needed. Perform application integrations, testing and troubleshooting of desktop application problems. Provide technical support assistance to end users. Provide advanced technical support to regional offices, hospitals, and attached agencies on all related desktop applications and desktop/laptop hardware issues. Develop and update as necessary detailed documentation on software configurations, deployment processes, packaging procedures and test scripts. Travel as needed (minimal). Support all desktop functions. Track/monitor equipment issued and document assets accordingly. Assist with computer refresh activities. Perform maintenance, system management functions on desktops, servers as necessary. Perform some network analysis where requested, then escalate when needed. Maintain and update the related database(s). Required Qualifications: Completion of a Bachelor's degree from an approved accredited college or university in computer science or a related field and two (2) years of related experience. Preferred Qualifications: Preference will be given to candidates who, in addition to meeting the qualifications listed above, posses the following: - 2+ years demonstrated experience with Microsoft Operating system servers and workstations. - Strong knowledge of Microsoft Office Suite, Outlook, and other software applications. - Solid knowledge of desktop images, deployment of desktop environments - Software installations and upgrading. - Ability to work in an outsourced environment. - Strong software and hardware troubleshooting skills. - Experience working in an Active Directory environment. - Able to work in a team environment. - Experience supporting and enhancing transactional systems and applications. - Excellent communication skills. - Abstract thinking and methodical problem solving skills. - Ability to work independently with limited direct supervision. - Ability to lift up to 20 pounds.

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