Hi, Hope you are doing well. Please mail your resume to [email protected] or call me at 972-756-1212 Ext: 132
*Position: Genesys Administrator Duration: 12+ Months Location: Dallas, TX* *This role interacts with various teams and vendors and is responsible for overall telephony architecture to ensure optimal performance. Requires continuous interaction with IT leads and executives to ensure contact center processes are sustainable, repeatable, and predictable.* *RESPONSIBILITIES Tasks, functions, deliverables, etc*. • Assist in design and development of telephony solutions and integrated call handling processes • Integrate SIP methodologies into strategy development • Develop and administer quality reviews of processes / tools to support standard offer • Incorporate new strategies and technical solutions • Administer changes and document processes • Collaborate with infrastructure technology and management to define and document new opportunities • Develop and maintain usable standard repository • Align with and support cross Business Unit process initiatives *QUALIFICATIONS:* Bachelor’s degree plus six years’ experience directly related to role responsibilities or an equivalent combination of education, training and experience. *Directly related education, training and experience includes: * • Call center operations in 24-by-7 multi-center environment • Previous experience in a SIP environment • Experience using Genesys based applications (i.e. VHT, GVP, IRD, GA, CME) • Knowledge and familiarity with VoIP • Vendor and contractor management • Large/Multi-center call center load balancing • Multimedia configuration • Project and process management in the telephony arena • Handling multiple inputs in a high pressure, dynamic environment • Complex data analysis • Proven ability to perform and thrive in a collaborative consensus-oriented environment • Analysis and problem solving – demonstrated ability to recognize issues and develop effective solutions *Regards*, *Vijay* 972-756-1212 * 132 *|| GTalk*: vijay.smist* ||** YIM*: vijayinventit || -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/groups/opt_out.
