Job Details:- |
| Job Title : | Help Desk ( Lotus notes , Large e-mail accounts) |
| Location : | Albany, NY |
| Expected Duration of Project : | 24 Months |
| Start Date : | 07/17/2013 |
| Interview Type : | Webcam |
| Duties & Responsibilites : | Job Description:
•Augment AAS (Account Access Services) staff to perform day to day operations and short / long term AAS projects. Emphasis for this position will be MS Outlook Account administration
• Provision Users in MS Exchange, session manager, mainframe, outlook, and other systems.
• Delete Users
• Triage user provisioning issues
• Utilize Scripting to make provisioning more efficient
• Utilize custom provisioning tools
• Create AD/LDAP accounts
• Grant file share permissions via Active Directory
• Track work via Footprints ticketing system
• Administer lotus Notes account creation and permissions
Required Skills:
- Minimum of 12 months of experience working in User Account provisioning using AD and/or other tools
- Minimum of 24 months of experience working with Numara Footprints ticketing system or other enterprise ticketing system 7.5 10
- Minimum of 12 months of experience administering NYSEMAIL or other large organization MS Outlook/Exchange accounts
- Minimum of 24 months of experience working on a help desk and triaging/troubleshooting user access issues in a large organization setting
- Minimum of 24 months of experience following written procedures to successfully close tickets
- Minimum of 24 months of experience documenting procedures
- Minimum of 24 months of experience with provisioning mainframe permissions
- Minimum of 12 months of experience with provisioning Lotus Notes Accounts
|
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