This is Amit, working with SysMind. We have the below contract job opportunity with one of our direct clients and would like to check if you have any resources available. Please send across the resume of your consultants along with the contact information at the earliest to [email protected] or call me at 609-897-9670 X2174****
Role : TIS Service Desk**** Location: Illinois**** Experience Level : 1-3YEAR**** Interview type: Telephonic/Skype**** Required Skills: TIS Service Desk**** Job Description: **** Knows to use Ticketing and Monitoring tool, concept of queues, creation of ticket, modification/updating tickets, assigning tickets to various resolver groups, eliciting CSATs ,Monitoring of alert logs, scheduled jobs, backup jobs. Should be able to do carry out preliminary analysis of alerts/incidents and service requests with assistance from seniors. Should demonstrate an effective usage of knowledge base in improving FCR and the response time. Should be aware on the Service desk metrics (SLAs), tracking and reporting of the same. Should have exposure in handling interactions with customer direct and score better CSATs.**** ** ** ** ** *Regards,* *Amit Sharma* *SysMind LLC* *38 washington Road, Princeton Junction, NJ-08550* *Ph: 609-897-9670 x 2174* *Fax: 609-228-5522* *Email: [email protected]* *[image: SysMind]* **** **** -- You received this message because you are subscribed to the Google Groups "American Vendor--IT Consulting" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. Visit this group at http://groups.google.com/group/sap-vendor. For more options, visit https://groups.google.com/groups/opt_out.
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