Please reply to:- Mendes, Kenan Francis / [email protected] / 609-606-9010 Ext.# 1409
Job Details:-
| Job Title : | Technical Support |
| Location : | Richmond, VA |
| Expected Duration of Project : | 4 Months |
| Start Date : | 09/03/2013 |
| Interview Type : | Personal |
| Duties & Responsibilites : | Job Details
The IT Services Team is requesting an IT contractor support to help coordinate its upgrade of all client desktop computing systems to the Windows 7 operating system from Windows XP. Additionally, the IT contractor will champion the Local Access Rights project which will assess all clients and their associated administrative rights to their primary client desktop computing system. The client/NG IT Partnership will provide the technical hands-on to do the actual work for the operating systems upgrade, however the Agency must be a conduit between the IT Partnership and the client customer. The IT contractor will be responsible for coordinating the day-to-day tasks for the totality of both efforts. Additionally, the IT contractor will ensure that the client desktop computing [laptops and desktops] inventory is accurate. The IT contractor will have total ownership of the scheduling for each system touch to included coordination/communication with the user and the Team doing the work. The IT contractor will track lessons learned so that the overall process can improve as it matriculates. The IT contractor will conduct a weekly 30 minute status meeting per the overall effort. The IT contractor will liaison with client IT Services, Technology Applications Group, client OCS, NG, NG vendors and client customers. The IT contractor will need to have desktop computing system technical support skills, logistical, IT customer service, initiative, self-motivation, Excel, communication and coordination skills. This is a temporary need and will no longer be needed once all client desktop computing systems are upgraded to Win7. Finally and on an as needed basis , the IT contractor will help client right-scope its network printing footprint to include the better use of multi-function devices.
Skill Required / Desired Amount of Experience Expertise Rating
Understanding of IT desktop computing support in realtion to Operating Systems upgrades. Required 3 Years
Understanding of local access rights as applied to desktop computing systems. Highly desired 3 Years
Logistical, IT customer service, Initiative, Self-Motivation, Excel, Outlook, Communication and Coordination skills. Required 2 Years
IT Project Coordination and Multi-Tasking skills. Highly desired 2 Years
Excellent communication and customer service skills Required 5 Years
Must be poised to lead meetings, interface with varied levels of coworkers Required 5 Years
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