Hi , I am Shilpa. Representing SancroSoft USA Inc., We have the below multiple Avaya IVR positions for different roles*. * Please check the below positions and forward your profiles to *[email protected] <[email protected]>.*
Full Name : Location : Contact Number : Email : Availability : Visa Status : 1.Avaya Contact Center specialist:- Location: - Mountain view, California Duration: 12- 36 months No of Resources = 1 *JOB DESCRIPTION:* · Addition of new contact center agents · Development of design templates for new call deployments including but not limited to Avaya automatic call distribution configurations, call flow templates, testing checklists etc · Gather requirements from business teams who want to expand current call center or build ne call centers · Write call flow documentation based on these business requirements · Document existing call flows. VDNs (Virtual Directory Number) Vectors, CMS (Call Management Server) reports etc. · Create initial configuration of CMS for new deployments · Proactively check system health and capacity · Monitor stability and performance of systems · Work alongside customer tech lead to deliver system implementation and projects · Support Avaya Voice portal, call recording systems and Workforce Management system. 2.Speech IVR Developer Location: - Mountain view, California Duration: 12- 36 months No of Resources = 1 JOB DESCRIPTION: · Minimum 3 years of IVR development experience using Avaya Dialog Designer and Nuance speech recognition. · Experience in gathering IVR requirements and creating voice user interface designs · Experience in developing and tuning speech grammar · Working knowledge of java, Web development and tomcat administration · Knowledge about administration of Avaya VPMS 3.Verint Workforce management system admin Location: - Mountain view, California Duration: 12- 36 months No of Resources = 1 Involves technical work concerning detection of service interruptions and quick restoration of service from a wide array of networks, infrastructure and application failures around WFM. Expertise in using and improving monitoring framework (alert console, alarms, NOC procedures); Familiar with Verint Application infrastructure and WFM application life cycles, procurement/changes/ upgrades/ backup/ restore; Collaborates with customers and internal peer groups, processes general incidents and service requests diligently and efficiently; Develops and promotes a knowledgebase of tips, tricks and playbooks. 4.Avaya NOC operation specialist:- · Location: - Mountain view, California · Duration: 12- 36 months · No of Resources = 1 · Intense technical skills in Network operation center (NOC) troubleshooting and problem resolution · - Facilitation of hangouts during outages to task responders, communicate with outages often on · hourly basis, restore service, follow through RCA and postmortems for service improvements · - Collaborate real time with carriers, product vendors, customers, and internal stakeholders to · scope, prioritize and resolve problems and issues · - Must have deep skills in technologies used in Contact Center: Avaya, Call metrics reporting · and call recording solutions and quick learner to embrace new technologies · - Certifications preferred · - 10+ years’ experience, at least five in similar role in contact center. · - Good Networking and OS skills needed, and · - Knowledge on SIP preferred 5.Voice Infrastructure specialist. :- Location: - Mountain view, California Duration: 12- 36 months No of Resources = 1 Job Description: · Provide tier III steady state support for Avaya voice systems and infrastructure. · Experience with Avaya call center skills such as vectoring and VDNs. · Engineering Graduate with Good communication Skills · Avaya certified · Hands on experience on S87xx server Voice mail system. · Hands on experience in supporting Avaya PBX hub and gateway systems such as s8700 media servers, g700 and g450 media gateways with LSP & ESS configuration. · Good on creating of Extension, Trunks, Coverage path and Hunt groups. · Knowledge on MACD and basic Trouble shooting must in, VDN,VEC, call Routing · Hands on experience in backups, Upgrades of Hardware and Firmware, integration with Non Avaya products Thanks & Regards Shilpa IT Recruiter. [image: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email protected]] [image: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email protected]] The power of focus SancroSoft USA INC 4944 Sunrise Blvd, Suite B-4 || Fair Oaks, CA 95628 Phone : 916-671-5686 || Fax: 916-200-0305 E-Mail : *[email protected]* <[email protected]> || *www.sancrosoftusa.com* <http://www.sancrosoftusa.com/> We place professionals in contract, contract-to-hire and full-time employment positions across all IT and Engineering disciplines, * nationwide *The information contained in this email message is intended only for the personal and confidential use of the recipient(s) named above. The message may be privileged and confidential and protected from disclosure. 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