Compunnel jobs - Help Desk Support Consultant

Please reply to:- Sophia Menezes,Abigail / [email protected] / 609-606-9010 Ext.# 1410

Job Details:-


Job Title :	Help Desk Support Consultant
Location :	Trenton, NJ
Expected Duration of Project :	3 Months
Start Date :	08/04/2014
Interview Type :	Telephonic, Personal
Duties & Responsibilites :	-Answer client calls and identify and respond to those related to Windows 7 post migration issues. Attempt to resolve call or route the call to appropriate staff members. Enter information into DORES Service Center. -Avaya Call Center Implementation: Receive training on new Avaya Call Center procedures. Answer calls in accordance with procedures and provide input for system troubleshooting. -New Service Request Management Implementation: After responding to calls, enter information into new service center system. Participate in testing, assist with data transfer and provide input for system troubleshooting and refinement. -Office 365 Implementation: Respond to calls related to implementation calls of the Office 365 roll out. Years of Experience: -3 or more years field experience Education: -2 year college degree or equivalent technical study Required Skills: -Experience providing Tier 2 technology phone support to clients.-Required-2 Years -Good customer relationship skills.-Required-2 Years -Experience with Office 2010-Required-2 Years -Experience with Office 365-Highly desired-1 Years -Expericene with Windows 7-Required-2 Years -Experience using Peregine Service Center-Nice to have-1 Years Interview Pocess: In person Only

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