Job Details:- |
| Job Title : | Help Desk Support |
| Location : | Trenton, NJ |
| Expected Duration of Project : | 4 Months |
| Start Date : | 08/05/2014 |
| Interview Type : | Telephonic |
| Duties & Responsibilites : | Years of Experience:
3 or more years field experience
Education:
2 year college degree or equivalent technical study
The selected candidate will respond to client calls related to the following:
-Windows 7 Post Migration Tasks: Answer client calls and identify and respond to those related to Windows 7 post migration issues. Attempt to resolve call or route the call to appropriate staff members. Enter information into DORES Service Center.
-Avaya Call Center Implementation: Receive training on new Avaya Call Center procedures. Answer calls in accordance with procedures and provide input for system troubleshooting.
-New Service Request Management Implementation: After responding to calls, enter information into new service center system. Participate in testing, assist with data transfer and provide input for system troubleshooting and refinement.
-Office 365 Implementation: Respond to calls related to implementation calls of the Office 365 roll out.
Required Skills:
-Experience providing Tier 2 technology phone support to clients.-2 years
-Good customer relationship skills.-2 years
-Experience with Office 2010 - 2 years
-Expericene with Windows 7 - 2 years
Highly Desired:
Experience with Office 365 - 1 Year
Nice to Have:
Experience using Peregine Service Center - 1 year |
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