| Duties & Responsibilites : | -Provide leadership, technical guidance, training and mentoring to contact center application developers
-Plan, organize and coordinate activities related to large contact center projects
-Develop contact center solutions for Assurant's four business units, including Voice Response applications, web service system integration, and Cisco CTIOS-based custom agent desktop software
-Be responsible for participating in development, maintenance and enhancement of business applications with a strong emphasis in contact center application development
-Contribute to all aspects of the software development lifecycle, analyzing requirements, and designing, building, testing and implementing solutions
-Build solutions and resolve issues of moderate to high complexity
-Participate in project teams within the corporate IT department
-Work according to Assurant best practices and standards
-Collaborate with business partners, and other technical staff to identify user requirements, assess available technologies, and recommend solution options
-Thrive in a fast-paced contact center development environment
Required:
-Experience in leading contact center development efforts
-Experience in designing contact center development projects, including integrating with ICM, telephony components, and with back-end business applications
-5+ years of experience with Cisco CVP or similar IVR call flow development and/or 5+ years of experience with CTI development
-Experience with developing contact center solutions and knowledge of best practices
-Knowledge of relational databases concepts and medium level experience in using databases, preferably Oracle
-Experience with all aspects of the software development lifecycle and development methodologies
-Completion of Bachelor’s degree in Computer Science, CIS, MIS, or a related field and 3+ years of increasingly responsible professional experience in related field
-Effective oral and written communication skills
-Team player
Helpful to have skills:
-3 or more years ofJava development experience, including JDBC, EJBs, Spring, RAD IDE
-Experience with IBM Websphere or Tomcat servers
-Experiencedeveloping Web Services
-Knowledge of object oriented design and programming principles
Interview Process:
In person |
