> > Hi, > > > > Please respond with an updated resume to k.tejasw...@stiaos.com or can > call me at desk 832-447-1259. > > > > Position: IT Support Specialist II > > Location: Herndon, VA > > Project: Fannie Mae > > Hourly rate: 35/hr All Inclusive > > Longevity: 2/18/15 > > Travel: None > > Openings: 1 > > Start: ASAP > > > > IT Support Specialist II > > • Support applications in production. Note interruptions or bugs in > operation and perform problem solving exercise to determine problem and > ensure continued use of the application. > • Develop data extractions or develop reports from requests or > requirements stated by clients, and to investigate data related issues. > • Track and appropriately escalate production issues & report periodically > to group charged with monitoring uptime and efficiency of production > application. > • Analyze production issues to determine root cause and provides fix > recommendations to the development team. > • Support tasks to include alert monitoring for periodic jobs, opening > trouble tickets, general escalation, client coordination, and vendor > interactions. > • Assist with planning and testing of application, configuration and > database changes, and installation of upgrades and patches and update > production support documentation. > • Monitor Level 2 issues/tickets opened internally and by customers for > application issues. > • Schedule and monitor nightly jobs. > > Essential Skills Required: > > • Knowledge of UNIX Shell and Korn scripting for automation of tasks. > • Experience with Autosys job management for scheduling, monitoring, and > reporting. > • SQL experience essential. > • Bachelor degree in Computer Science, Information Systems, Mathematics, > Engineering or related field. > • 3-5+ year’s experience in IT support role. > • Strong IT background and experience in applications issue resolution. > > Soft Skills: > > • Candidates must have problem solving skills and be capable of breaking > down complex situations to discover and resolve root causes, this applies > to both technical issues and process issues. > • Good communication skills both verbal and writing with the ability to > discuss issues with users. > • Experience in supporting all phases of SDLC. > • Experience supporting applications in a UNIX environment. > • Understanding of database concepts. > > > > > > > > > > > > Regards, > > > > *Tejaswini Kola* > > *IT Recruiter* > > 9337 Spring Cypress Road, Suite A > Spring, TX 77379 > > Office:832-447-1259 > > Email: k.tejasw...@stiaos.com > > Web: www.stiaos.com > > [image: cid:image005.jpg@01CE6E50.10725350] > > *Managed Staffing Services* > > >
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