| Duties & Responsibilites : | - Serve as primary person accountable for all aspects of enterprise stability, performance, and capacity of our systems
- Gain in-depth knowledge of our complex applications and infrastructure
- Lead restoration efforts by facilitating as incident manager and putting in motion next steps to get us back to healthy in an effective and efficient manner
- Assist leadership by advising on areas of improvement based on performance data
- Coordinate implementation and deployment of new product features and installations of develop tools to improve our ability to rapidly deploy and effectively monitor multi-tier environment
- Owner of all alerts and escalations in customer facing production environment
- Participate in / lead root cause analysis and resolution (Problem Management)
- Partner with teams across the Market Place Systems focused on Federally Facilitated Exchange (FFE) and Data Services Hub (DSH).
- Participate in a 24x7 on-call rotation for second-tier and third-tier escalation
Required Skills:
- Experienced Incident Manager with the ability to identify production issues, quantify impact, and provide triage support to incident resolution
- Expert level knowledge of system monitoring tools such as Gomez, Keynote, Splunk, Dynatrace, SiteScope, Nagios, New Relic, Tivoli, Chartbeat, Google Analytics
- Ability to identify, analyze, and translate monitoring data generated by monitoring systems
- Highly analytical thinker with problem solving and troubleshooting skills
- Prior experience in an internet-facing web role supporting environments with many key operation groups
- Working knowledge of UNIX/Linux systems knowledge and/or systems administration background
- Working knowledge of: Python, Perl, Ruby, Java, PHP, HTML, CSS, _javascript_
Preferred Qualifications:
- Bachelor's or advanced degree in IT, Computer Science, Engineering, Business or equivalent work experience
- Understanding of Akamai and/or Fastly
- Knowledge of diagnostic tools including HTTPWatch, HTTPfox, Fiddler2. Charles, RESTclient, CookiesManager, ModifyHeaders, Revolver
Interview Process:
In Person |
