Job Details:- |
| Job Title : | Product Specialist-Tolls Support |
| Location : | Newark, DE |
| Expected Duration of Project : | 8 Months |
| Start Date : | 10/27/2014 |
| Interview Type : | Telephonic, Personal |
| Duties & Responsibilites : | -This Product Specialist is the troubleshooting expert for the tolls collection PC/Network/Hardware infrastructure
-The Product Specialist is the expert for a technical development or execution environment product or set of products.
-The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users.
-Ability to be creative and learn new, proprietary technologies
-Work with specialized hardware and peripherals that require ingenuity
-Function as a friendly face of customer service to the tolls representatives
Tolls support position is responsible for day to day support of:
•Status and maintenance of all toll system hardware at all locations.
•Toll System Application installation, configuration, and maintenance at all locations.
•Tolls CCTV. Monitoring, configuration, and maintenance of all locations DVR’s, monitors, and infrastructure.
•Video Transaction Data Multiplexor monitoring, configuration, and maintenance for all locations.
•Monitors toll systems backups at all locations.
•E-ZPass Customer Account Management System monitoring and maintenance for all Tolls locations.
•Tolls Desktop installation, configuration, and repair at all locations.
•Tolls network management for all locations.
•Analytical and customer service skills.
•Communicate accurate and useful status updates.
•Ability to work in a team environment.
•Complete assigned tasks.
•Strong communication skills; both written and spoken
REQUIRED EXPERIENCE:
-Years of Relevant Experience: 1 to 2 years
-Preferred Education: 4 year college degree or equivalent technical study.
-General computer hardware Software troubleshooting and installation support - Microsoft Required 2 Years
-Prior troubleshooting experience with Microsoft Windows 7 Required 2 Years
-Prior troubleshooting experience with Microsoft Server 2008 Required 1 Years
-Prior Deskside support experience (not supporting over phone) Required 2 Years
-Prior experience supporting Office 2007 Required 2 Years
-Prior experience troubleshooting proprietary systems or unique hardware/peripherals Required 1 Years
-Prior support of Exchange Highly desired 1 Years
-Prior experience supporting tolls and traffic management systems Desired 1 Years
-Basic Network Background Desired 1 Years
-CCTV Systems Background Desired 1 Years
-Prior work with fiber optic cable Desired 6 Months
-Prior work with industrial DVR systems Desired 1 Years
-Prior customer service focus in a technical environment Required 1 Years
-Prior Linux/Unix OS Experience Desired 1 Years
-Prior experience with Server/Database Backup Software Desired 1 Years
INTERVIEW PROCESS:
In Person |
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