Please reply to:- Arjun S Kudtarkar / [email protected] / 609-606-9010
Job Details:-
| Job Title : | Help Desk Representative |
| Location : | Des Moines, IA |
| Expected Duration of Project : | 14 Months |
| Start Date : | 11/10/2014 |
| Interview Type : | Telephonic, Personal |
| Duties & Responsibilites : | -The candidate will provide help desk services -They will setup users, reset passwords, inactivate/update users. They will also conduct portal training for new users and update technical documentation for the end user. -Enter customer Opt-outs into the IHIN, they will run activity reports as neAttention to Detail REQUIRED SKILLS: -Attention to Detail Required 3 Years -Communication Skills Required 3 Years -Phone Skills Required 3 Years -Experience with User Training Required 3 Years -Experience using a ticket tracking system Required 3 Years -Experience with working with a Vendor troubleshooting a 3rd party application Required 3 Years -Experience creating user documentation (training manual, cheat sheets, etc) Required 3 Years INTERVIEW PROCESS: In Person |
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