*Hi *
*Please lookup the below position and if you feel comfortable ,then please
send me your updated resume*
*Position : Voice Engineer (System Admin) *
*Location : Franklin, WI *
*Duration : 12+ Months Phone / Skype Description:*
The position is accountable for system-level administration and maintenance
of hardware and software in enterprise voice technology infrastructure
supporting top tier and business critical functions.
Work is performed independently and with minimal direct supervision.
*Responsibilities:*
- Partnering with CPE vendor and PSTN carriers and telcos in resolving
incidents and problems to meet SLAs
- Managing trouble tickets
- Monitoring system performance and availability
- Performing system administration duties
- Tuning the infrastructure
- Managing change records and coordinating change activity
- Fulfilling project assignments.
- Administration and maintenance of:
- IP-enabled TDM PBX systems
- IP Telephony
- ISDN/PRI and SIP trunking
- Line-side T1 and PRI applications interfaces
- Server-based applications:
- scripted call routing and reporting for Call Centers
- voice mail
- call recording and logging platforms
- speech-driven auto-attendant
- integrated station database management with work order component
- directory database management
- Call Detail Reporting
- PBX Traffic measurement and reporting
- Telephony asset management
- Scripted automation of database file transfers
- Web-based PSTN management (provisioning/billing reconciliation
software)
- Enterprise BCP documentation for telephony systems
*Qualifications:*
- Previous experience maintaining the following platforms and/or
comparable products:
- Avaya/Nortel products - CS1000M and CS1000E PBXs, IP telephony
Signaling Servers and Voice Media Gateways, Session Manager, CallPilot
Voice Mail, Integrated Call Director and Contact Center.
- Qfiniti Call Center Quality Assurance Monitoring, Verint Call
Recording/Logging, Nuance Speech Attendant, Stratasoft Autodialer,
Intervoice IVR, Rivermine Billing, Avotus Telemanagement and other
supporting technologies for voice applications.
*Regards,*
*Kailash Negi **VSG Business Solutions*
*221 Cornwell Dr,Bear, DE 19701*
*Contact No: 302-261-3207 Ext: 103*
*Email: [email protected]
<[email protected]> Gtalk : usrecruite *
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