| Duties & Responsibilites : | It is mandatory for all the vendors to provide the details below while sharing the resume
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-will act as a release coordinator, manage the environment, and make sure that code is reviewed and is ready to be moved, in addition to other components, to production
-will work with about 10 SF developers and 2-3 pms
-works on 3-10 projects weekly, some small and quick, some enterprise level
-understands the platform and impacts of making changes, acts as release manager or coordinator
-follows process in place to move code to production
-experience and understanding of deploying between environments
-able to execute and move code
-understand the tools that interact with that process- eclipse, workbench, ANT
-do NOT have to write code, but must be able to communicate with the developers effectively
Position Summary:
The Salesforce Administrator will serve as the owner of the CRM system and will manage the day-to-day administrative tasks. This hands-on role requires experience in Salesforce.com administration and will participate in all levels of the Salesforce lifecycle including planning, configuration and development of custom objects, fields and integrations with other business applications. The Salesforce Administrator will also be responsible for the proactive identification of inefficiencies in the company’s sales, servicing, and marketing processes, and the subsequent creation and design of solutions for systems optimization. Additionally, this individual will participate in the creation and execution of communications and technical trainings for the sales organization after all new product and system releases will be required.
Primary Duties and Responsibilities:
- Work closely with key stakeholders to identify ideal solutions for SFDC, gather requirements, and prioritize projects.
- Collaborate with Sales and Support management to drive CRM process improvement, using business process modeling and other techniques.
- Create specification documents for new functionality or significant enhancements to existing functionality.
- Will be involved in hands-on SFDC configuration, customization, and enhancements.
- Participate in cross-functional teams that address strategic business issues involving CRM and sales operations.
- Assist in identifying opportunities within the CRM to continuously improve branch operations and sales effectiveness, in areas such as overall productivity.
- Assists in preparing training, procedures manuals, job aids, training tools and work flow enhancements.
- Understand Logs, Alerts and trouble shoot any and all problems related to the Salesforce.com solution.
- Support the development of new initiatives such as security, single sign-on, data back-up, business collaboration via Chatter, etc.
- Manage data transfer/mapping between Salesforce.com and other applications/databases.
- Manage internal releases and migration planning. Support Salesforce production readiness and health check reviews.
- Coordinate with external teams to migrate the changes into production.
- Participate in activities with team members for successful transition of application through development, testing, implementation, and maintenance stages.
- Work to build relationships with cross-functional team members to ensure successful implementations of company and department wide projects.
- Maintain weekly updates to inform management of the status of targeted releases.
Qualifications and Requirements:
- Bachelor's degree in Computer Science or related field, or equivalent combination of education and experience
- 2 years of experience with Salesforce.com administration and development
- A proven functional/technical professional with at least 2 full lifecycle SalesForce.com implementations
- Technological knowledge of three or more of the following:
o Application design and development concepts
o Database design and development concepts.
o The application architecture of the systems being developed and supported.
- A quick learner and creative problem solver with a passion for solving tough problems with cost efficiency.
- Possess forward thinking ability to address latent issues proactively.
- Demonstrated ability to come up with new, innovative solutions.
- Familiarity with overall SFDC architecture and various integrated applications.
- Experience with the coordination, planning and release management efforts for Salesforce solutions.
- Good understanding of the capabilities and constraints of the SFDC CRM application
- Prefer experience, exposure to entire SDLC from solution definition, solution architecture definition to design, development and testing of the SFDC application.
- Should have good experience in Data Migration and Integration (SSO and web services).
- Awareness and understanding in areas such as SFDC Profiles/Roles and Sharing Rules, Lead Management, Campaign Management, Content Management, Customer Service/Case Management, and Dashboard/Report development.
- Familiar with technical functionality of core technologies used within business units supported and can use some of the following tools or technologies to manage and develop applications: Microsoft Office, especially Word, Excel, Outlook, Visio, and Project.
- Required non-technical skills include:
o Communication (verbal and written) and interpersonal skills
o Complex problem solving
o Strategic thinking
o Results orientation
o Mentoring
o Self-motivation
o Adaptability
Required Skills:
- SalesForce.com Administrator, don't need a developer
- Prefer ADM 201 or ADM 211 Certification
Interview Process:
-1st round interview with Dory, will be GTM. 2nd round with 3 others, prefers to be onsite, but could GTM as well. |
