| Duties & Responsibilites : | It is mandatory for all the vendors to provide the details below while sharing the resume
Consultant Name:
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POSITION SUMMARY:
-The Service Delivery Manager (SDM) is responsible for delivering the infrastructure aspects of an IT project on schedule and to specification.
-The role functions in an environment that is complex, both technically and organizationally.
-The SDM leverages both technical knowledge, organizational, and project management skills to coordinate project delivery, identify risk and avoid issues, as well as facilitate resolution when issues do arise. The SDM should expect to be assigned to multiple projects concurrently.
-An SDM will interact with IT teams across multiple disciplines and business units in an environment with evolving processes to which they will need to adapt and assist Project Managers, Service Leaders and technical SMEs to navigate.
-As such, they will be required to facilitate and lead change and sponsor process improvement within the organization.
PRIMARY DUTIES AND RESPONSIBILITIES:
-Manage the delivery of infrastructure for IT projects from design through turnover.
- Ensure project plan, progress, documentation and implementation processes are followed.
-Coordinate with the Project Manager to ensure budget, resource, timelines, risks, dependencies and milestones are managed and the necessary updates communicated.
-Contribute to the development of services, strategy, and policy.
- Maintain an awareness of external trends in technologies and service providers that relate to the company’s goals
REQUIRED SKILLS:
In order of importance, list specific skills or talents that a qualified incumbent should possess (i.e., management of large staff, computer applications, subject knowledge, etc.)
. Previous leader or management experience in the Information Technology field.
. Working knowledge of Microsoft Project.
. 5+ years of project management experience.
. Experience with change management, risk management, and quality assurance methods.
. Familiarity with a variety of technologies: at least two server operating systems,, storage, networking, security, web/application/database software, virtualization, high availability, disaster recovery. Work experience with at least two technologies preferred.
. Strong communication and interpersonal skills.
. Ability to work in a fast-paced and complex environment with competing stakeholders.
. Ability to build strong working relationships with both customer and functional teams.
. Experience with cross-functional incident and/or problem management.
. Understanding of industry trends, emerging technologies and standards.
. Additional educational experience in business administration preferred.
Certification in ITIL, PMBOK, or Lean Six Sigma preferred |
