Job Details:- |
| Job Title : | Help Desk-Network Operator |
| Location : | Harrisburg, PA |
| Expected Duration of Project : | 6 Months |
| Start Date : | 01/20/2015 |
| Interview Type : | Telephonic, Personal |
| Duties & Responsibilites : | It is mandatory for all the vendors to provide the details below while sharing the resume
Consultant Name:
Current Location:
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The Network Operator acts as a central point of contact for the Help/Service Desk, team members, and developers to report issues and concerns that require immediate attention.
The Network Operator performs the following duties:
. Monitors Network Operator’s mailbox for user account requests. Maintains domain accounts enforcing user account creation process policies. Processes requests within established standard timeframes and notify requestor when accounts are completed.
. Monitors Active directory groups for unauthorized accounts.
. Creates and tracks trouble tickets and updates request ticket status when tasks are completed. Works closely with BIS Help Desk for problem detection and resolution.
. Frequently checks the Help Desk system for tickets that may indicate an undetected issue.
. Acts a point of communication for the BIS network activities. Sends out enterprise wide network status/notification messages as required and as directed.
. Responds to outages and system failures through a problem escalation process. Notifies system engineers or chain of command when problems are detected.
. Monitors the Network and server performance utilizing various tools including Tivoli Enterprise Console.
. Manually performs web checks of web pages based on standard schedule.
. Monitors intrusion detection system and server room environment.
. Monitors the developer hotline during coverage hours.
. Grants access to the server farm for visitors and deliveries based upon the visitor policy.
. Manages the sending and receiving of packages with various shipping companies.
. Maintains network engineer communications to facilitate contact if necessary.
. Starts jobs and monitors logs to ensure the successful completion of jobs. Performs tasks necessary for the efficient operation of the network
. Backs up printer configurations for file and print servers and county offices using the print migratory utility.
. Updates Network Operator documentation.
. Trains new Network Operators.
. Performs other duties as required.
Qualifications
- Completion of a high school level of course work with attainment of a high school diploma or possession of a state High School Equivalency Certificate (GED) is required. Additional course work or technical training computer science or PC hardware is required.
- A minimum of two years of experience as a network operator is required.
- Specific knowledge required in the following areas:
- LAN/WAN, TCP/IP, IBM Tivoli Enterprise Console, Microsoft (MS) Systems Center, MS SharePoint, MS Outlook, Crystal Enterprise, Active Directory, Remedy, MS Windows, network security.
- The ability to read and understand technical manuals and schematics is required.
- Effective verbal communication skills are required to work with all levels of the organization. Effective writing skills are required in order to document work performed.
- Superior interpersonal and customer service skills required including ability to work effectively in a team environment. High level of proficiency in effective problem solving required.
INTERVIEW PROCESS:
In Person
REQUIRED EXPERIENCE:
-Enterprise experience as a Network Operator Required 2 Years
-LAN/WAN, TCP/IP, IBM Tivoli Enterprise Console Required 2 Years
-MS Windows Required 2 Years
-Network Security Required 2 Years
-MS SMS Required 2 Years
-MS Sharepoint Nice to have 1 Years
-MS Outlook Required 2 Years
-Crystal Enterprise Nice to have 1Years
-Active Directory Required 2 Years
-Remedy Nice to have 2 Years
-Ability to work the 3rd Shift schedule as indicated in position description Required
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